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All Systems Operational
Past Incidents
Oct 30, 2025
Completed -
The scheduled maintenance has been completed.
Oct 30, 07:00 GMT
Oct 30, 07:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 04:00 GMT
Oct 30, 04:00 GMT
Scheduled -
When: Sunday 30 October, from 4:00 am - 7:00 am
What’s happening?
Faster Payments are under planned maintenance:
‘Confirmation of Payee’ may be unavailable when you add new Payees or make Outbound Payments.
To keep your payments secure, please double-check your recipients’ details, or wait until the maintenance is complete
Outbound Payments will be queued during this window. No need to repeat them - they will go through once the maintenance is over.
Some Inbound Payments may be unsuccessful. If this happens, please wait until we’ve confirmed here that the maintenance is complete and ask the sender to make the payment again.
Please check back here for updates – we’ll let you know on this page when the maintenance is over.
We apologise for the disruption and we appreciate your patience.
If you have an urgent query, tap ‘Support’ in the app and we’ll help you.
Oct 29, 14:45 GMT
What’s happening?
Faster Payments are under planned maintenance:
‘Confirmation of Payee’ may be unavailable when you add new Payees or make Outbound Payments.
To keep your payments secure, please double-check your recipients’ details, or wait until the maintenance is complete
Outbound Payments will be queued during this window. No need to repeat them - they will go through once the maintenance is over.
Some Inbound Payments may be unsuccessful. If this happens, please wait until we’ve confirmed here that the maintenance is complete and ask the sender to make the payment again.
Please check back here for updates – we’ll let you know on this page when the maintenance is over.
We apologise for the disruption and we appreciate your patience.
If you have an urgent query, tap ‘Support’ in the app and we’ll help you.
Oct 29, 14:45 GMT
Oct 29, 2025
Resolved -
Issue resolved: Faster Payments and Card payments
We've resolved the issue that was affecting our inbound and outbound payments. Payments are now running as usual.
Thanks for your patience while we sorted this out.
If you have any queries, tap 'Support' in the app and we'll help you.
Oct 29, 13:12 GMT
We've resolved the issue that was affecting our inbound and outbound payments. Payments are now running as usual.
Thanks for your patience while we sorted this out.
If you have any queries, tap 'Support' in the app and we'll help you.
Oct 29, 13:12 GMT
Investigating -
Our payment services are currently facing some technical issues, and we’re working on resolving this as soon as possible.
Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved.
Some members can’t approve online card transactions.
Some outbound payments are being debited from members’ accounts, but are held in a queue until the issue is resolved.
If you’re currently missing an inbound or outbound payment, please don’t reattempt the payment. It should go through as normal once this issue is resolved.
Please check back here for updates – we’ll let you know as soon as payments are back to normal.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
Oct 29, 12:23 GMT
Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved.
Some members can’t approve online card transactions.
Some outbound payments are being debited from members’ accounts, but are held in a queue until the issue is resolved.
If you’re currently missing an inbound or outbound payment, please don’t reattempt the payment. It should go through as normal once this issue is resolved.
Please check back here for updates – we’ll let you know as soon as payments are back to normal.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
Oct 29, 12:23 GMT
Oct 28, 2025
No incidents reported.
Oct 27, 2025
No incidents reported.
Oct 26, 2025
No incidents reported.
Oct 25, 2025
No incidents reported.
Oct 24, 2025
No incidents reported.
Oct 23, 2025
No incidents reported.
Oct 22, 2025
No incidents reported.
Oct 21, 2025
No incidents reported.
Oct 20, 2025
Resolved -
Wе experienced an issue this morning, which affected some of our services:
- New accounts couldn’t be created
- Members couldn't go through account recovery
- Replies in the in-app chat and via email were delayed
- We were unable to respond to messages on social media
We’ve resolved this as quickly as possible and our service is back to normal.
We apologise for any inconvenience and we thank you for your patience.
Oct 20, 11:38 BST
- New accounts couldn’t be created
- Members couldn't go through account recovery
- Replies in the in-app chat and via email were delayed
- We were unable to respond to messages on social media
We’ve resolved this as quickly as possible and our service is back to normal.
We apologise for any inconvenience and we thank you for your patience.
Oct 20, 11:38 BST
Oct 19, 2025
No incidents reported.
Oct 18, 2025
No incidents reported.
Oct 17, 2025
No incidents reported.
Oct 16, 2025
No incidents reported.