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All Systems Operational
Past Incidents
May 23, 2026
No incidents reported today.
May 22, 2026
No incidents reported.
May 21, 2026
No incidents reported.
May 20, 2026
No incidents reported.
May 19, 2026
No incidents reported.
May 18, 2026
No incidents reported.
May 17, 2026
Resolved -
A fixed app version will be available tomorrow, Monday.
May 17, 15:31 BST
May 17, 15:31 BST
Investigating -
Some members can’t log in to Tide on the web.
We’re fixing this - please check back here for further updates.
For urgent queries, tap ‘Support’ in the app or email hello@tide.co.
We apologise for the inconvenience.
May 17, 14:09 BST
We’re fixing this - please check back here for further updates.
For urgent queries, tap ‘Support’ in the app or email hello@tide.co.
We apologise for the inconvenience.
May 17, 14:09 BST
May 16, 2026
No incidents reported.
May 15, 2026
Resolved -
Issue Resolved: Card payments and ATM Withdrawals
We've fixed the issue affecting card payments and ATM withdrawals.
All services are working as expected, and queued payments are now going through.
If you have any queries, tap 'Support' in the app.
May 15, 13:30 BST
We've fixed the issue affecting card payments and ATM withdrawals.
All services are working as expected, and queued payments are now going through.
If you have any queries, tap 'Support' in the app.
May 15, 13:30 BST
Investigating -
We’re experiencing interruptions in our services, including card payments and ATM withdrawals.
We’re addressing the problem with our payment partner, who is having these issues - thank you for your patience.
Please don't reattempt transfers or transactions.
You may also be temporarily unable to withdraw cash using your Tide card and Expense cards.
We’re very sorry for the disruption, and we’ll keep you updated on this page.
For urgent queries, tap 'Support' in the app.
May 15, 13:14 BST
We’re addressing the problem with our payment partner, who is having these issues - thank you for your patience.
Please don't reattempt transfers or transactions.
You may also be temporarily unable to withdraw cash using your Tide card and Expense cards.
We’re very sorry for the disruption, and we’ll keep you updated on this page.
For urgent queries, tap 'Support' in the app.
May 15, 13:14 BST
May 14, 2026
No incidents reported.
May 13, 2026
No incidents reported.
May 12, 2026
No incidents reported.
May 11, 2026
Resolved -
Card payments issue: resolved
Details:
Card transactions are now going through as usual.
Thank you for your patience while we fixed this.
We apologise for any inconvenience.
May 11, 16:38 BST
Details:
Card transactions are now going through as usual.
Thank you for your patience while we fixed this.
We apologise for any inconvenience.
May 11, 16:38 BST
Investigating -
Some card payments may fail even if funds are available.
We’re fixing this
Please check back here for updates – we’ll let you know as soon as payments are back to normal.
If your transaction is declined, you can retry making it with your physical card.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
May 11, 15:24 BST
We’re fixing this
Please check back here for updates – we’ll let you know as soon as payments are back to normal.
If your transaction is declined, you can retry making it with your physical card.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
May 11, 15:24 BST
Resolved -
This incident has been resolved.
May 11, 15:32 BST
May 11, 15:32 BST
Update -
Card payments and ATM withdrawals are now going through normally.
You can retry any previously declined payments.
Card deliveries may still be delayed by a few extra days. While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.
Once again, thank you for your patience.
May 4, 13:24 BST
You can retry any previously declined payments.
Card deliveries may still be delayed by a few extra days. While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.
Once again, thank you for your patience.
May 4, 13:24 BST
Identified -
Some members couldn't deposit cash, but we've resolved this - Post Office deposits should be working as normal again.
Thanks for your patience, and we’re sorry for any inconvenience caused.
Apr 29, 09:34 BST
Thanks for your patience, and we’re sorry for any inconvenience caused.
Apr 29, 09:34 BST
Investigating -
Some card payments may fail even if funds are available. You can retry declined transactions.
ATM withdrawals are also affected.
Card deliveries may also be delayed by a few extra days. Keep in mind that deliveries usually take around 2-5 business days.
While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.
We're getting card payments back to normal.
Thanks for your patience and we apologise for the inconvenience.
For urgent assistance, tap ‘Support’ in the app.
Apr 27, 13:01 BST
ATM withdrawals are also affected.
Card deliveries may also be delayed by a few extra days. Keep in mind that deliveries usually take around 2-5 business days.
While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.
We're getting card payments back to normal.
Thanks for your patience and we apologise for the inconvenience.
For urgent assistance, tap ‘Support’ in the app.
Apr 27, 13:01 BST
May 10, 2026
Completed -
The scheduled maintenance has been completed.
May 10, 05:00 BST
May 10, 05:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 01:00 BST
May 10, 01:00 BST
Scheduled -
When: Sunday 10 May 2026 from 1am - 5am (BST)
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
May 8, 09:11 BST
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
May 8, 09:11 BST
May 9, 2026
No incidents reported.