Tide Status

Failing outbound payments

Investigating - A third-party is experiencing an outage affecting some of our services, including outbound payments.

Payments made to some institutions may fail at this time, so don’t reattempt.

Please check back here to see when this issue has been resolved.

For urgent queries, tap ‘Support’ in the app.

We apologise for any inconvenience.
Jul 27, 2026 - 12:49 BST

Past Incidents

Jul 27, 2026

Unresolved incident: Failing outbound payments.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

Delays in joining Tide

Resolved - This incident has been resolved.
Jul 22, 14:30 BST

Identified - Due to technical issues, joining Tide might take a little longer than usual.
We're going through any backlog as quickly as we can and we’ll let you know in your app if we've got you on board.
Our apologies for the inconvenience, we’ll update you as soon as we get this fixed.

For urgent queries, tap 'Support' in your app or email hello@tide.co and we'll help you.
Jul 21, 12:38 BST

Jul 21, 2026

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

Some online card payments are being declined

Resolved - This incident has been resolved.
Jul 15, 09:16 BST

Identified - Some online card payments may fail even if funds are available.

Please don't retry declined transactions until we've fixed this.

ATM withdrawals are unaffected.

We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience.

For urgent assistance, tap ‘Support’ in the app.
Jul 15, 08:39 BST

Delays to the joining process

Resolved - This incident has been resolved.
Jul 15, 09:09 BST

Investigating - Due to technical issues, joining Tide might take a little longer than usual.
We're going through any backlog as quickly as we can and we’ll let you know in your app if we've got you on board.
Our apologies for the inconvenience, we’ll update you as soon as we get this fixed.

For urgent queries, tap 'Support' in your app or email hello@tide.co and we'll help you.
Jul 14, 17:27 BST

Jul 14, 2026

Jul 13, 2026

Sort code and account number not visible for some members

Resolved - We have confirmed that the implemented fix has effectively resolved the issue.
Jul 13, 08:18 BST

Monitoring - We have included the fix for this issue in Tide app version 3.192. If you're still facing the issue, we kindly ask you to update to this version.

We kindly ask you to contact our Member Support team for any further assistance.
Jul 2, 13:14 BST

Update - A fix has been developed. The rollout is expected to begin tomorrow, Monday, and reach everyone affected over the following few days.

If you're unable to see your account details but urgently need them, please find those on your Account Verification Letter on the Tide app, or contact our Member Support team for assistance.
Jun 28, 08:02 BST

Identified - The issue has been identified and a fix is being implemented.
Jun 28, 00:43 BST

Investigating - We’re looking into and addressing an issue where some members are unable to view their accounts' sort code and account number.

We thank you for your patience.
Jun 28, 00:42 BST