All Systems Operational

Scheduled Maintenance

Maintenance: Payments, card ordering, and viewing details Apr 26, 2026 02:00-06:00 BST

When: Sunday 26 April 2026, 02:00 – 06:00 am

What’s happening?
You can’t make card payments during this time.
Inbound and outbound payments, for members with sort code 23-69-72, will be queued and processed after this window.
You will also be unable to order a new card or view your card details and PIN.

How will I know the maintenance is over?
When the services are back to normal we’ll update this message.

Tap Support in the app if you’d like to speak to us.

Thanks for your patience.
Posted on Apr 16, 2026 - 14:50 BST
Apr 16, 2026
Issue: Delays in onboarding and account recovery
Resolved - Resolved: Onboarding and account recovery

All services are working as expected

An earlier issue may have prevented you from:

Opening a new account

Recovering your account

We resolved this as quickly as possible and you can do all of the above as usual.

We're sorry for the disruption.

If you need any further help, tap ‘Support’ in the app.
Apr 16, 14:02 BST
Identified - We’re experiencing a problem that’s impacting a number of our services including:

Onboarding new accounts

Recovering accounts

We'll notify you in your app to let you know if we've got you on board and when you can continue with recovering your account.

Apologies for the inconvenience.

For urgent queries, tap 'Support' in your app and we'll help you.
Apr 16, 12:59 BST
Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026
Maintenance: EUR & USD payments
Completed - The scheduled maintenance has been completed.
Apr 12, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:00 BST
Scheduled - When: Sunday 12 April 2026 from 1am - 3am (BST)

What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.

When will EUR & USD services resume?

We’ll update this message when the maintenance is over, and services are back to normal.

Tap Support in the app if you’d like to speak to us.
Apr 1, 08:47 BST
Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026
Balances and card payments disruption
Resolved - We've resolved the issue that was affecting card payments and your balance updates. Payments are now running as usual.

Thanks for your patience while we sorted this out.

If you have any queries, tap 'Support' in the app and we'll help you.
Apr 7, 09:33 BST
Investigating - We’re experiencing an issue that may prevent your account balance from updating.
Also, some members can’t approve card transactions.
Please don’t repeat any payments for the time being.
We’re resolving this as fast as possible.
For urgent balance queries, tap ‘Support’ in your app.
Apr 7, 09:07 BST
Apr 6, 2026
Adding Money via Cards or Digital wallets
Resolved - Adding Money via Cards or Digital wallet is available again

Thanks for your patience, and we’re sorry for any disruption this caused.

Tap ‘Support’ in the app if you have questions or need assistance.
Apr 6, 11:42 BST
Investigating - We're experiencing an issue with adding Money via Cards or Digital wallets.

We had to temporarily disable it until Monday morning.

If you have any questions, tap 'Support' in the app.
Apr 5, 19:25 BST
Apr 5, 2026
Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026
Issue with EUR and USD payments
Resolved - We’ve fixed the technical issues related to EUR and USD payments.

You’re now able to activate EUR and USD payments in your account, and make payments in EUR and USD as you would normally.

Thank you for your patience.
Apr 2, 14:55 BST
Investigating - We’re currently facing technical difficulties involving EUR and USD payments.

If you haven’t activated these payments for your account yet, you’re currently unable to activate them.

If you have activated these payments, you’re currently unable to send them, but you can receive them.

We’re working to resolve this as quickly as possible, and will provide an update when it’s fixed.
Apr 2, 13:47 BST
← Incident History Powered by Atlassian Statuspage