All Systems Operational
Past Incidents
Oct 8, 2026
No incidents reported today.
Oct 7, 2026
Completed -
The scheduled maintenance has been completed.
Oct 7, 06:00 BST
Oct 7, 06:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 05:00 BST
Oct 7, 05:00 BST
Scheduled -
We will be performing essential scheduled system maintenance on Wednesday, 7 October, between 05:00 and 06:00 BST.
During this window, you may experience temporary interruptions or delays when making card payments (online and in-store), withdrawing cash at ATMs, or making cash deposits. All other services (bank transfers, app access) remain fully operational.
Oct 6, 17:50 BST
During this window, you may experience temporary interruptions or delays when making card payments (online and in-store), withdrawing cash at ATMs, or making cash deposits. All other services (bank transfers, app access) remain fully operational.
Oct 6, 17:50 BST
Oct 6, 2026
Resolved -
Online card payments requiring 3DS: fixed
We've resolved this as quickly as possible and online card payments should now be processed normally.
Once again, thank you for your patience.
Oct 6, 17:47 BST
We've resolved this as quickly as possible and online card payments should now be processed normally.
Once again, thank you for your patience.
Oct 6, 17:47 BST
Investigating -
We are currently experiencing an issue affecting card payments that require 3D Secure (3DS) verification. As a result, online card payments that require security verification may fail.
We are looking into this issue and when the services are back to normal we'll update this message.
Tap 'Support' in the app if you'd like to speak to us.
Thanks for your patience.
Oct 6, 13:49 BST
We are looking into this issue and when the services are back to normal we'll update this message.
Tap 'Support' in the app if you'd like to speak to us.
Thanks for your patience.
Oct 6, 13:49 BST
Oct 5, 2026
No incidents reported.
Oct 4, 2026
No incidents reported.
Oct 3, 2026
No incidents reported.
Oct 2, 2026
No incidents reported.
Oct 1, 2026
No incidents reported.
Sep 30, 2026
No incidents reported.
Sep 29, 2026
No incidents reported.
Sep 28, 2026
Resolved -
This incident has been resolved.
Sep 28, 16:36 BST
Sep 28, 16:36 BST
Identified -
We are seeing delays in onboarding.
We're going through any backlog as quickly as we can and we'll notify you in your app to let you know if we've got you on board.
Apologies for the inconvenience.
For urgent queries, tap 'Support' in your app and we'll help you.
Sep 24, 15:01 BST
We're going through any backlog as quickly as we can and we'll notify you in your app to let you know if we've got you on board.
Apologies for the inconvenience.
For urgent queries, tap 'Support' in your app and we'll help you.
Sep 24, 15:01 BST
Sep 27, 2026
No incidents reported.
Sep 26, 2026
No incidents reported.
Sep 25, 2026
Resolved -
Resolved: Payments delay
Payments were delayed, but are now going through normally.
Thanks for giving us the time to resolve this.
Sep 25, 13:59 BST
Payments were delayed, but are now going through normally.
Thanks for giving us the time to resolve this.
Sep 25, 13:59 BST
Investigating -
We’re experiencing an issue with payments - they're being queued and will go through with a delay.
If you’ve made a payment and it’s not showing on your timeline, please don't repeat it.
We’re fixing this as quickly as we can -- apologies for any inconvenience.
If you have any questions, tap ‘Support’ in the app.
Sep 25, 13:22 BST
If you’ve made a payment and it’s not showing on your timeline, please don't repeat it.
We’re fixing this as quickly as we can -- apologies for any inconvenience.
If you have any questions, tap ‘Support’ in the app.
Sep 25, 13:22 BST