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UK Tide App
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Operational
UK Tide on the Web
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Operational
Making Payments (UK)
Operational
New Member Sign-up (UK)
Operational
Member Support (UK)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 26, 2025
No incidents reported today.
Apr 25, 2025
Resolved -
The new app version fixing the issue is being rollout at currently.
I might not be available to everyone yet, but will be by the end of the week.
Apr 25, 10:09 BST
I might not be available to everyone yet, but will be by the end of the week.
Apr 25, 10:09 BST
Update -
The fix for this issue was moved to app version 3.116.0 to be released by the end of the week.
Apr 21, 12:00 BST
Apr 21, 12:00 BST
Identified -
Issue: Incorrect outbound payment amount displayed in the app. Some payments may seem reduced by 1 penny on the payment confirmation screen.
Behaviour: Despite this glitch, the amount you enter is the amount that will be sent – e.g. if you enter ‘£20.00’, you may see ‘£19.99’ when you get to the confirmation screen, but the amount you send will be £20.
Resolution: We expect this to be fixed by 18 April 2025 in the updated version of the Tide app – 3.115.0. We'll update this page again when the new version is available.
Following an app update, you should not encounter this issue. We’re sorry for any inconvenience and we appreciate your patience.
Apr 11, 18:34 BST
Behaviour: Despite this glitch, the amount you enter is the amount that will be sent – e.g. if you enter ‘£20.00’, you may see ‘£19.99’ when you get to the confirmation screen, but the amount you send will be £20.
Resolution: We expect this to be fixed by 18 April 2025 in the updated version of the Tide app – 3.115.0. We'll update this page again when the new version is available.
Following an app update, you should not encounter this issue. We’re sorry for any inconvenience and we appreciate your patience.
Apr 11, 18:34 BST
Apr 24, 2025
No incidents reported.
Apr 23, 2025
No incidents reported.
Apr 22, 2025
Resolved -
The issue has been resolved.
Apr 22, 11:24 BST
Apr 22, 11:24 BST
Identified -
Incident: A technical issue has caused a small number of Inbound Payments to be delayed this morning, appearing instead as ‘pending’ on the timeline.
Resolution: We’re expecting this issue to be resolved soon – we don’t expect that any payments will need to be made again.
If you have an Inbound Payments appearing as ‘pending’ and you’re unsure if it’s related to this issue, just tap ‘Support’ in the app and we’ll let you know.
Apr 22, 10:30 BST
Resolution: We’re expecting this issue to be resolved soon – we don’t expect that any payments will need to be made again.
If you have an Inbound Payments appearing as ‘pending’ and you’re unsure if it’s related to this issue, just tap ‘Support’ in the app and we’ll let you know.
Apr 22, 10:30 BST
Resolved -
This incident has been resolved.
Apr 22, 07:33 BST
Apr 22, 07:33 BST
Update -
We are continuing to work on a fix for this issue.
Apr 22, 07:29 BST
Apr 22, 07:29 BST
Identified -
One of our service providers is experiencing an issue that is affecting some of Tide's functionalities. Member's might be facing issues when using Payment Links, Tap2Pay and Card Reader Payments. Additionally Add Money via Credit or Debit cards is not functional as well.
We'll provide an update here as soon as the services have been restored.
For urgent queries, tap ‘Support’ in the app, or email hello@tide.co.
We apologise for the inconvenience.
Apr 21, 20:30 BST
We'll provide an update here as soon as the services have been restored.
For urgent queries, tap ‘Support’ in the app, or email hello@tide.co.
We apologise for the inconvenience.
Apr 21, 20:30 BST
Completed -
The scheduled maintenance has been completed.
Apr 22, 07:00 BST
Apr 22, 07:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 06:00 BST
Apr 22, 06:00 BST
Scheduled -
Tuesday 22 April: The Tide Platform will be undergoing maintenance between 6:00 and 7:00 am
During these hours, it will not be possible to open a Tide account or connect with us via Open Banking.
We apologise for any inconvenience this maintenance window might cause. If you have any concerns, tap ‘Support’ in your app when maintenance has finished.
Apr 21, 19:08 BST
During these hours, it will not be possible to open a Tide account or connect with us via Open Banking.
We apologise for any inconvenience this maintenance window might cause. If you have any concerns, tap ‘Support’ in your app when maintenance has finished.
Apr 21, 19:08 BST
Apr 21, 2025
Apr 20, 2025
No incidents reported.
Apr 19, 2025
No incidents reported.
Apr 18, 2025
No incidents reported.
Apr 17, 2025
No incidents reported.
Apr 16, 2025
No incidents reported.
Apr 15, 2025
Resolved -
We’ve resolved this quickly and all payments are now going through normally – no need to retry any payments.
We're sorry for the inconvenience. Tap 'Support' in the app if you need to get in touch.
Apr 15, 09:58 BST
We're sorry for the inconvenience. Tap 'Support' in the app if you need to get in touch.
Apr 15, 09:58 BST
Apr 14, 2025
No incidents reported.
Apr 13, 2025
Completed -
The scheduled maintenance has been completed.
Apr 13, 04:00 BST
Apr 13, 04:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 01:00 BST
Apr 13, 01:00 BST
Scheduled -
When:
Sunday 13 April, from 1am - 4am
What’s happening?
EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Apr 9, 14:31 BST
Sunday 13 April, from 1am - 4am
What’s happening?
EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Apr 9, 14:31 BST
Apr 12, 2025
No incidents reported.