Tide Status

Delays in Tide Accounting

Investigating - We’re experiencing an issue that may cause delays in subscribing to Tide Accounting. If you have already subscribed, some of your transactions or reports may not be updating immediately.

We’re resolving this as fast as possible and will update this page when you can log in again.
For urgent help, email hello@tide.co or tap ‘Support’ in your app – we’ll be there.
May 05, 2026 - 09:49 BST

Cards issues

Update - Card payments and ATM withdrawals are now going through normally.

You can retry any previously declined payments.

Card deliveries may still be delayed by a few extra days. While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.

Once again, thank you for your patience.
May 04, 2026 - 13:24 BST

Identified - Some members couldn't deposit cash, but we've resolved this - Post Office deposits should be working as normal again.

Thanks for your patience, and we’re sorry for any inconvenience caused.
Apr 29, 2026 - 09:34 BST

Investigating - Some card payments may fail even if funds are available. You can retry declined transactions.

ATM withdrawals are also affected.

Card deliveries may also be delayed by a few extra days. Keep in mind that deliveries usually take around 2-5 business days.

While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.

We're getting card payments back to normal.

Thanks for your patience and we apologise for the inconvenience.

For urgent assistance, tap ‘Support’ in the app.
Apr 27, 2026 - 13:01 BST

Past Incidents

May 7, 2026

No incidents reported today.

May 6, 2026

Delays in Xero sync

Resolved - We’ve experienced an issue that may have caused delays in the automatic syncing of transaction data to Xero for some members between 1-6 May.

We’ve fixed this

Your existing automatic connection might have been interrupted - all you need to do is reconnect your Tide account to Xero:
App: Admin > All Actions > Accounting integrations
Web: Tools & Services > Accounting integrations

If you need further assistance, please email hello@tide.co or use the 'Support' feature within your app.
May 6, 18:21 BST

Investigating - We experienced an issue that may have caused delays in the automatic syncing of transaction data to Xero for some members between 1-5 May.

We’re resolving this as fast as possible and will update this page as soon as we have further information.
If you require this data sooner, you can disconnect the automatic sync and manually export it as a CSV file from Tide and upload it directly to Xero.

For immediate assistance, please email hello@tide.co or use the 'Support' feature within your app.
May 5, 10:54 BST

May 5, 2026

Unresolved incident: Delays in Tide Accounting.

May 4, 2026

Balances updates delayed

Resolved - This incident has been resolved.
May 4, 12:30 BST

Identified - We're experiencing an issue that may prevent your account balance from updating in a timely manner.

If your balance is not updating immediately, please don't repeat any payments for the time being.

For urgent balance queries, tap 'Support' in your app.
May 1, 11:06 BST

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

Apr 30, 2026

Merchant account balances aren’t updating and Payment Links delay

Resolved - This incident has been resolved.
Apr 30, 10:48 BST

Investigating - Your displayed Merchant account balance may not currently be reflecting recents payments.

Some of your inbound transfers made via Payment Links may be delayed and are being held in a queue. They will be processed and reflected once the issue is resolved.

We're working to fix this quickly - in the meantime, we're sorry for any inconvenience.

If your balance is not updating, please don’t repeat any payments for the time being.

If you need urgent help regarding your balance, please tap ‘Support’ in the app.
Apr 30, 10:32 BST

Apr 29, 2026

Apr 28, 2026

No incidents reported.

Apr 27, 2026

Outbound payments and internal transfers may not go through at this time

Resolved - Payments are back to normal

An earlier issue caused some outbound payments and internal transfers to fail, but we've fixed this.

Any failed payments should be retried - they'll now process successfully.

If you need help with anything, tap ‘Support’ in the app.
Apr 27, 14:35 BST

Investigating - Some members may not be able to make outbound payments or internal transfers between their accounts at the moment.

We’re already on it and we'll let you know when we've resolved the issue.

Thank you for your patience.

Tap ‘Support’ in the app if you have any questions.
Apr 27, 09:38 BST

Card issues

Resolved - This incident has been resolved.
Apr 27, 07:11 BST

Identified - Online payments requiring 3DS verification are back to normal.

While we are stilling working on fixing order a new card, reorder a card, view pin or card details.

The issue has been identified and a fix is being implemented.
Apr 26, 11:51 BST

Investigating - We’re experiencing a problem that’s impacting a number of members to order a new card, reorder a card, view pin or card details.
Also online payments requiring 3DS verification might be failing due to 3DS verifications being disrupted.

We are looking into this issue and when the services are back to normal we’ll update this message.

Tap 'Support' in the app if you’d like to speak to us.

Thanks for your patience.
Apr 26, 08:09 BST

'Send' from the Payments tab is unavailable

Resolved - This incident has been resolved.
Apr 27, 07:11 BST

Investigating - We're looking into what's causing this and will keep you updated on this page.

If you have difficulty making payments via Send, click on your Current Accounts 2 dropdown. Next, choose the account from which you would like to send the money and tap Send.

Thank you for your patience and we're sorry for the disruption.

If you need us, tap 'Support' in the app.
Apr 24, 08:27 BST

Apr 26, 2026

Maintenance: Payments, card ordering, and viewing details

Completed - The scheduled maintenance has been completed.
Apr 26, 06:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 02:00 BST

Scheduled - When: Sunday 26 April 2026, 02:00 – 06:00 am

What’s happening?
You can’t make card payments during this time.
Inbound and outbound payments, for members with sort code 23-69-72, will be queued and processed after this window.
You will also be unable to order a new card or view your card details and PIN.

How will I know the maintenance is over?
When the services are back to normal we’ll update this message.

Tap Support in the app if you’d like to speak to us.

Thanks for your patience.
Apr 16, 14:50 BST

Apr 25, 2026

No incidents reported.

Apr 24, 2026

Apr 23, 2026

No incidents reported.