Subscribe to UpdatesSubscribe
Visit our support site.
All Systems Operational
Scheduled Maintenance
Maintenance: EUR & USD payments Apr 12, 2026 01:00-03:00 BST
When: Sunday 12 April 2026 from 1am - 3am (BST)
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Posted on Apr 01, 2026 - 08:47 BST
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Posted on Apr 01, 2026 - 08:47 BST
Past Incidents
Apr 2, 2026
Resolved -
We’ve fixed the technical issues related to EUR and USD payments.
You’re now able to activate EUR and USD payments in your account, and make payments in EUR and USD as you would normally.
Thank you for your patience.
Apr 2, 14:55 BST
You’re now able to activate EUR and USD payments in your account, and make payments in EUR and USD as you would normally.
Thank you for your patience.
Apr 2, 14:55 BST
Investigating -
We’re currently facing technical difficulties involving EUR and USD payments.
If you haven’t activated these payments for your account yet, you’re currently unable to activate them.
If you have activated these payments, you’re currently unable to send them, but you can receive them.
We’re working to resolve this as quickly as possible, and will provide an update when it’s fixed.
Apr 2, 13:47 BST
If you haven’t activated these payments for your account yet, you’re currently unable to activate them.
If you have activated these payments, you’re currently unable to send them, but you can receive them.
We’re working to resolve this as quickly as possible, and will provide an update when it’s fixed.
Apr 2, 13:47 BST
Apr 1, 2026
Resolved -
We've resolved the issue that was preventing you from viewing your transactions.
Your transactions view should be back to normal
Thanks for your patience while we were working on this.
Apr 1, 21:51 BST
Your transactions view should be back to normal
Thanks for your patience while we were working on this.
Apr 1, 21:51 BST
Investigating -
We're experiencing an issue that may prevent you from viewing your transactions.
If your transactions are not showing, please don't repeat any payments for the time being.
We're resolving this as fast as possible.
For urgent balance queries, tap 'Support' in your app. "
Apr 1, 21:42 BST
If your transactions are not showing, please don't repeat any payments for the time being.
We're resolving this as fast as possible.
For urgent balance queries, tap 'Support' in your app. "
Apr 1, 21:42 BST
Resolved -
We’ve resolved the issue that was impacting subscriptions and refunds.
You can now subscribe, view your details, and continue to enjoy your tools, boosts, or paid plan.
All refund requests should now go through as normal.
Thank you for your patience while we fixed this.
We apologise for any inconvenience.
Apr 1, 10:38 BST
You can now subscribe, view your details, and continue to enjoy your tools, boosts, or paid plan.
All refund requests should now go through as normal.
Thank you for your patience while we fixed this.
We apologise for any inconvenience.
Apr 1, 10:38 BST
Investigating -
We're currently experiencing an issue that is impacting subscriptions to Tide. Some members aren’t able to subscribe, view, or use their tools, boosts, or paid plans.
This issue is also affecting our ability to process refund requests.
We’re fixing this
Please check back here for updates – we’ll let you know as soon as subscriptions and refunds are back to normal.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
Apr 1, 10:14 BST
This issue is also affecting our ability to process refund requests.
We’re fixing this
Please check back here for updates – we’ll let you know as soon as subscriptions and refunds are back to normal.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
Apr 1, 10:14 BST
Mar 31, 2026
Resolved -
Payment services are back to normal
We've resolved the issue that was causing your outbound payments to fail.
Your recipient details should also now appear correctly on your timeline.
Thanks for your patience while we were working on this.
Mar 31, 13:45 BST
We've resolved the issue that was causing your outbound payments to fail.
Your recipient details should also now appear correctly on your timeline.
Thanks for your patience while we were working on this.
Mar 31, 13:45 BST
Investigating -
Your payments are missing your recipient details
Some Outbound Payments are failing
We’re fixing this
Please check back here for updates – we’ll let you know as soon as payments are back to normal.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
Mar 31, 13:04 BST
Some Outbound Payments are failing
We’re fixing this
Please check back here for updates – we’ll let you know as soon as payments are back to normal.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
Mar 31, 13:04 BST
Resolved -
We experienced an issue that prevented some members from continuing with their application or recovering their account.
We've fixed this quickly and you can continue to apply to Tide or recover your account.
Thanks for bearing with us while we were on it.
If you still need assistance, tap 'Support' in the app and tell us.
Mar 31, 12:58 BST
We've fixed this quickly and you can continue to apply to Tide or recover your account.
Thanks for bearing with us while we were on it.
If you still need assistance, tap 'Support' in the app and tell us.
Mar 31, 12:58 BST
Investigating -
We're experiencing an issue that's preventing some members from continuing with their application or recovering their accounts.
After entering your contact details, you may see an error screen pop up.
We're working to resolve this and will update this page when you can try again.
Apologies for the inconvenience.
If you need urgent support, email hello@tide.co and we'll help you.
Mar 31, 11:47 BST
After entering your contact details, you may see an error screen pop up.
We're working to resolve this and will update this page when you can try again.
Apologies for the inconvenience.
If you need urgent support, email hello@tide.co and we'll help you.
Mar 31, 11:47 BST
Mar 30, 2026
No incidents reported.
Mar 29, 2026
No incidents reported.
Mar 28, 2026
No incidents reported.
Mar 27, 2026
No incidents reported.
Mar 26, 2026
No incidents reported.
Mar 25, 2026
No incidents reported.
Mar 24, 2026
Resolved -
Resolved issue: Company registration
You can now proceed with your company registration application via Tide as usual.
If you see an error message, simply tap Retry or exit and re-open your Tide app. You can then verify your identity and continue with your company registration.
Thank you for your patience while we fixed this.
If you’ve got any questions about your application, tap Support in the app and we’ll be happy to help.
Mar 24, 14:15 GMT
You can now proceed with your company registration application via Tide as usual.
If you see an error message, simply tap Retry or exit and re-open your Tide app. You can then verify your identity and continue with your company registration.
Thank you for your patience while we fixed this.
If you’ve got any questions about your application, tap Support in the app and we’ll be happy to help.
Mar 24, 14:15 GMT
Investigating -
When: Tuesday, 24 March
We're currently experiencing a technical issue that is preventing you from completing your personal identification, when registering your company.
Your application may be queued, so don't reattempt to start a new one.
We're working to resolve this and will update this page when you can log in again.
Apologies for the inconvenience.
If you need urgent help, email hello@tide.co – we’ll be there.
Mar 24, 11:30 GMT
We're currently experiencing a technical issue that is preventing you from completing your personal identification, when registering your company.
Your application may be queued, so don't reattempt to start a new one.
We're working to resolve this and will update this page when you can log in again.
Apologies for the inconvenience.
If you need urgent help, email hello@tide.co – we’ll be there.
Mar 24, 11:30 GMT
Mar 23, 2026
No incidents reported.
Mar 22, 2026
No incidents reported.
Mar 21, 2026
No incidents reported.
Mar 20, 2026
No incidents reported.
Mar 19, 2026
No incidents reported.