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All Systems Operational
Past Incidents
May 11, 2026
Resolved -
Card payments issue: resolved
Details:
Card transactions are now going through as usual.
Thank you for your patience while we fixed this.
We apologise for any inconvenience.
May 11, 16:38 BST
Details:
Card transactions are now going through as usual.
Thank you for your patience while we fixed this.
We apologise for any inconvenience.
May 11, 16:38 BST
Investigating -
Some card payments may fail even if funds are available.
We’re fixing this
Please check back here for updates – we’ll let you know as soon as payments are back to normal.
If your transaction is declined, you can retry making it with your physical card.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
May 11, 15:24 BST
We’re fixing this
Please check back here for updates – we’ll let you know as soon as payments are back to normal.
If your transaction is declined, you can retry making it with your physical card.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
May 11, 15:24 BST
Resolved -
This incident has been resolved.
May 11, 15:32 BST
May 11, 15:32 BST
Update -
Card payments and ATM withdrawals are now going through normally.
You can retry any previously declined payments.
Card deliveries may still be delayed by a few extra days. While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.
Once again, thank you for your patience.
May 4, 13:24 BST
You can retry any previously declined payments.
Card deliveries may still be delayed by a few extra days. While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.
Once again, thank you for your patience.
May 4, 13:24 BST
Identified -
Some members couldn't deposit cash, but we've resolved this - Post Office deposits should be working as normal again.
Thanks for your patience, and we’re sorry for any inconvenience caused.
Apr 29, 09:34 BST
Thanks for your patience, and we’re sorry for any inconvenience caused.
Apr 29, 09:34 BST
Investigating -
Some card payments may fail even if funds are available. You can retry declined transactions.
ATM withdrawals are also affected.
Card deliveries may also be delayed by a few extra days. Keep in mind that deliveries usually take around 2-5 business days.
While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.
We're getting card payments back to normal.
Thanks for your patience and we apologise for the inconvenience.
For urgent assistance, tap ‘Support’ in the app.
Apr 27, 13:01 BST
ATM withdrawals are also affected.
Card deliveries may also be delayed by a few extra days. Keep in mind that deliveries usually take around 2-5 business days.
While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.
We're getting card payments back to normal.
Thanks for your patience and we apologise for the inconvenience.
For urgent assistance, tap ‘Support’ in the app.
Apr 27, 13:01 BST
May 10, 2026
Completed -
The scheduled maintenance has been completed.
May 10, 05:00 BST
May 10, 05:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 01:00 BST
May 10, 01:00 BST
Scheduled -
When: Sunday 10 May 2026 from 1am - 5am (BST)
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
May 8, 09:11 BST
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
May 8, 09:11 BST
May 9, 2026
No incidents reported.
May 8, 2026
Resolved -
This issue is now resolved.
If earlier you had issues with:
Your subscription being activated - you should be able to access accounting features now
Incorrect reports - please regenerate them and let us know if you need any further assistance
Updates on categories/VAT reflected - these should be updating now as usual
Thank you for your patience while we were working on resolving this.
If you still need assistance, please tap ‘Support’ in your app – we’ll be there to help.
May 8, 17:13 BST
If earlier you had issues with:
Your subscription being activated - you should be able to access accounting features now
Incorrect reports - please regenerate them and let us know if you need any further assistance
Updates on categories/VAT reflected - these should be updating now as usual
Thank you for your patience while we were working on resolving this.
If you still need assistance, please tap ‘Support’ in your app – we’ll be there to help.
May 8, 17:13 BST
Investigating -
We’re experiencing an issue that may cause delays in subscribing to Tide Accounting. If you have already subscribed, some of your transactions or reports may not be updating immediately.
We’re resolving this as fast as possible and will update this page when you can log in again.
For urgent help, email hello@tide.co or tap ‘Support’ in your app – we’ll be there.
May 5, 09:49 BST
We’re resolving this as fast as possible and will update this page when you can log in again.
For urgent help, email hello@tide.co or tap ‘Support’ in your app – we’ll be there.
May 5, 09:49 BST
May 7, 2026
No incidents reported.
May 6, 2026
Resolved -
We’ve experienced an issue that may have caused delays in the automatic syncing of transaction data to Xero for some members between 1-6 May.
We’ve fixed this
Your existing automatic connection might have been interrupted - all you need to do is reconnect your Tide account to Xero:
App: Admin > All Actions > Accounting integrations
Web: Tools & Services > Accounting integrations
If you need further assistance, please email hello@tide.co or use the 'Support' feature within your app.
May 6, 18:21 BST
We’ve fixed this
Your existing automatic connection might have been interrupted - all you need to do is reconnect your Tide account to Xero:
App: Admin > All Actions > Accounting integrations
Web: Tools & Services > Accounting integrations
If you need further assistance, please email hello@tide.co or use the 'Support' feature within your app.
May 6, 18:21 BST
Investigating -
We experienced an issue that may have caused delays in the automatic syncing of transaction data to Xero for some members between 1-5 May.
We’re resolving this as fast as possible and will update this page as soon as we have further information.
If you require this data sooner, you can disconnect the automatic sync and manually export it as a CSV file from Tide and upload it directly to Xero.
For immediate assistance, please email hello@tide.co or use the 'Support' feature within your app.
May 5, 10:54 BST
We’re resolving this as fast as possible and will update this page as soon as we have further information.
If you require this data sooner, you can disconnect the automatic sync and manually export it as a CSV file from Tide and upload it directly to Xero.
For immediate assistance, please email hello@tide.co or use the 'Support' feature within your app.
May 5, 10:54 BST
May 5, 2026
May 4, 2026
Resolved -
This incident has been resolved.
May 4, 12:30 BST
May 4, 12:30 BST
Identified -
We're experiencing an issue that may prevent your account balance from updating in a timely manner.
If your balance is not updating immediately, please don't repeat any payments for the time being.
For urgent balance queries, tap 'Support' in your app.
May 1, 11:06 BST
If your balance is not updating immediately, please don't repeat any payments for the time being.
For urgent balance queries, tap 'Support' in your app.
May 1, 11:06 BST
May 3, 2026
No incidents reported.
May 2, 2026
No incidents reported.
May 1, 2026
Apr 30, 2026
Resolved -
This incident has been resolved.
Apr 30, 10:48 BST
Apr 30, 10:48 BST
Investigating -
Your displayed Merchant account balance may not currently be reflecting recents payments.
Some of your inbound transfers made via Payment Links may be delayed and are being held in a queue. They will be processed and reflected once the issue is resolved.
We're working to fix this quickly - in the meantime, we're sorry for any inconvenience.
If your balance is not updating, please don’t repeat any payments for the time being.
If you need urgent help regarding your balance, please tap ‘Support’ in the app.
Apr 30, 10:32 BST
Some of your inbound transfers made via Payment Links may be delayed and are being held in a queue. They will be processed and reflected once the issue is resolved.
We're working to fix this quickly - in the meantime, we're sorry for any inconvenience.
If your balance is not updating, please don’t repeat any payments for the time being.
If you need urgent help regarding your balance, please tap ‘Support’ in the app.
Apr 30, 10:32 BST
Apr 29, 2026
Apr 28, 2026
No incidents reported.
Apr 27, 2026
Resolved -
Payments are back to normal
An earlier issue caused some outbound payments and internal transfers to fail, but we've fixed this.
Any failed payments should be retried - they'll now process successfully.
If you need help with anything, tap ‘Support’ in the app.
Apr 27, 14:35 BST
An earlier issue caused some outbound payments and internal transfers to fail, but we've fixed this.
Any failed payments should be retried - they'll now process successfully.
If you need help with anything, tap ‘Support’ in the app.
Apr 27, 14:35 BST
Investigating -
Some members may not be able to make outbound payments or internal transfers between their accounts at the moment.
We’re already on it and we'll let you know when we've resolved the issue.
Thank you for your patience.
Tap ‘Support’ in the app if you have any questions.
Apr 27, 09:38 BST
We’re already on it and we'll let you know when we've resolved the issue.
Thank you for your patience.
Tap ‘Support’ in the app if you have any questions.
Apr 27, 09:38 BST
Resolved -
This incident has been resolved.
Apr 27, 07:11 BST
Apr 27, 07:11 BST
Identified -
Online payments requiring 3DS verification are back to normal.
While we are stilling working on fixing order a new card, reorder a card, view pin or card details.
The issue has been identified and a fix is being implemented.
Apr 26, 11:51 BST
While we are stilling working on fixing order a new card, reorder a card, view pin or card details.
The issue has been identified and a fix is being implemented.
Apr 26, 11:51 BST
Investigating -
We’re experiencing a problem that’s impacting a number of members to order a new card, reorder a card, view pin or card details.
Also online payments requiring 3DS verification might be failing due to 3DS verifications being disrupted.
We are looking into this issue and when the services are back to normal we’ll update this message.
Tap 'Support' in the app if you’d like to speak to us.
Thanks for your patience.
Apr 26, 08:09 BST
Also online payments requiring 3DS verification might be failing due to 3DS verifications being disrupted.
We are looking into this issue and when the services are back to normal we’ll update this message.
Tap 'Support' in the app if you’d like to speak to us.
Thanks for your patience.
Apr 26, 08:09 BST
Resolved -
This incident has been resolved.
Apr 27, 07:11 BST
Apr 27, 07:11 BST
Investigating -
We're looking into what's causing this and will keep you updated on this page.
If you have difficulty making payments via Send, click on your Current Accounts 2 dropdown. Next, choose the account from which you would like to send the money and tap Send.
Thank you for your patience and we're sorry for the disruption.
If you need us, tap 'Support' in the app.
Apr 24, 08:27 BST
If you have difficulty making payments via Send, click on your Current Accounts 2 dropdown. Next, choose the account from which you would like to send the money and tap Send.
Thank you for your patience and we're sorry for the disruption.
If you need us, tap 'Support' in the app.
Apr 24, 08:27 BST