Technical issue with phone support
Investigating - We are currently experiencing an issue with the call quality of our phone support lines.

We’re working to fix this issue as soon as possible, and we’ll provide an update when it’s resolved.
Aug 11, 2026 - 11:53 BST

Aug 11, 2026

Disruption in multiple payments services
Resolved - We have now restored the Payments service. You should now be able to make transfers without delays.

We apologise for this impact on your Tide experience, thank you for your patience.
Aug 11, 15:39 BST
Investigating - We’re experiencing a problem that’s impacting a number of our services including:
Outbound Payments
Creating Payees
Viewing PIN and card details
Confirming payments

Payments may still go through, even if the app says there’s been an error, so please double check the timeline in your app before trying to make a payment again.

We’re looking into the cause of these problems and hope to resolve them quickly.

For urgent issues, or if you are unsure if a payment has gone through, tap ‘Support’ in the app.
Aug 11, 14:42 BST

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

Payment delays
Resolved - We have now restored the Payments service. You should now be able to make transfers without delays.

We apologise for this impact on your Tide experience, thank you for your patience.
Aug 2, 13:35 BST
Investigating - We're experiencing an issue affecting our Payments function - payments are being queued and will go through with a slight delay.

Please do not re-attempt payments.

We’re fixing this as quickly as we can -- apologies for any inconvenience.

If you have any questions, tap ‘Support’ in the app.
Aug 2, 12:29 BST

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

Jul 28, 2026

Issues with Card services
Resolved - This incident has been resolved.

A third-party was experiencing issues, affecting card-related services.

We apologise for this impact on your Tide experience, thank you for your patience.
Jul 28, 22:58 BST
Investigating - We're experiencing a problem that's impacting a number of members to order a new card, reorder a card, view pin or card details.
Also online payments requiring 3DS verification might be failing due to 3DS verifications being disrupted.

We are looking into this issue and when the services are back to normal we'll update this message.

Tap 'Support' in the app if you'd like to speak to us.

Thanks for your patience.
Jul 28, 19:07 BST
← Incident History Powered by Atlassian Statuspage