Tide Status

Sort code and account number not visible for some members

Update - A fix has been developed. The rollout is expected to begin tomorrow, Monday, and reach everyone affected over the following few days.

If you're unable to see your account details but urgently need them, please find those on your Account Verification Letter on the Tide app, or contact our Member Support team for assistance.
Jun 28, 2026 - 08:02 BST

Identified - The issue has been identified and a fix is being implemented.
Jun 28, 2026 - 00:43 BST

Investigating - We’re looking into and addressing an issue where some members are unable to view their accounts' sort code and account number.

We thank you for your patience.
Jun 28, 2026 - 00:42 BST

Past Incidents

Jun 30, 2026

No incidents reported today.

Jun 29, 2026

No incidents reported.

Jun 28, 2026

Unresolved incident: Sort code and account number not visible for some members.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.

Jun 17, 2026

No incidents reported.

Jun 16, 2026

Third party maintenance: HMRC maintenance for Making Tax Digital (MTD)

Completed - The scheduled maintenance has been completed.
Jun 16, 13:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 17:00 BST

Scheduled - When: Friday, 12 June 5:00pm until Tuesday, 16 June 1:00pm.
During the maintenance window, some MTD features and reports will not be available.
For timely updates, please follow the link below https://www.gov.uk/government/publications/use-software-to-send-income-tax-updates-service-availability-and-issues/use-software-to-send-income-tax-updates-service-availability-and-issues

We’ll also post an update here as soon as the maintenance is complete.
Thank you for your patience.
Jun 12, 14:01 BST