Tide Status

Third party maintenance: HMRC maintenance for Making Tax Digital (MTD)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 2026 - 17:00 BST

Scheduled - When: Friday, 12 June 5:00pm until Tuesday, 16 June 1:00pm.
During the maintenance window, some MTD features and reports will not be available.
For timely updates, please follow the link below https://www.gov.uk/government/publications/use-software-to-send-income-tax-updates-service-availability-and-issues/use-software-to-send-income-tax-updates-service-availability-and-issues

We’ll also post an update here as soon as the maintenance is complete.
Thank you for your patience.
Jun 12, 2026 17:00 - Jun 16, 2026 13:00 BST

Past Incidents

Jun 14, 2026

Outbound Payments are being declined

Resolved - This incident has been resolved.
Jun 14, 04:47 BST

Update - Some outbound payments were being declined, but are now going through normally.

Thanks for giving us the time to resolve this.
Jun 14, 04:47 BST

Investigating - Some Outbound Faster Payments may be declined.

We're looking into what's causing this and will keep you updated on this page. Thanks for your patience and we apologise for the inconvenience.

For urgent assistance, tap ‘Support’ in the app."
Jun 14, 03:10 BST

Maintenance: Faster Payments for members with sort code 23-69-72

Completed - The scheduled maintenance has been completed.
Jun 14, 04:15 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 23:45 BST

Scheduled - When: Saturday 13 June, 11:45 pm - Sunday 14 June, 04:15 am

What’s happening?

Faster Payments OUT will be queued during this window, while Faster Payments IN may be reversed and credited back to your account.

Please, do not reattempt pending or reversed payments. They will go through normally after the maintenance, on Sunday morning.

Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Jun 11, 09:24 BST

Maintenance: EUR & USD payments

Completed - The scheduled maintenance has been completed.
Jun 14, 04:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 01:00 BST

Scheduled - EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.

When will EUR & USD services resume?

We’ll update this message when the maintenance is over, and services are back to normal.

Tap Support in the app if you’d like to speak to us.
Jun 10, 15:35 BST

Jun 13, 2026

Jun 12, 2026

Unresolved incident: Third party maintenance: HMRC maintenance for Making Tax Digital (MTD).

Jun 11, 2026

Companies House Unplanned Maintenance

Completed - The scheduled maintenance has been completed.
Jun 11, 22:20 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 10:20 BST

Scheduled - We’re currently experiencing delays to processing filings. It may take longer than usual for your filing to appear on the register after you submit it. We’re sorry for any inconvenience.
Jun 11, 10:18 BST

Jun 10, 2026

No incidents reported.

Jun 9, 2026

Temporary issues with chats and phone calls

Resolved - This incident has been resolved.
Jun 9, 15:37 BST

Investigating - We're facing a problem at the moment, where some members can't get through to us over chat or on the phone.

We're looking into what's causing this and will update this page as soon as you can try to reach out.

For urgent queries, email hello@tide.co.

Apologies for the inconvenience.
Jun 9, 15:06 BST

Jun 8, 2026

Inbound payments delay

Resolved - Inbound payments were slightly delayed, but are now going through normally.

Thanks for giving us the time to resolve this.
Jun 8, 14:24 BST

Investigating - We’re experiencing an issue with inbound payments - they're being queued and will go through with a slight delay.

We’re fixing this as quickly as we can -- apologies for any inconvenience.

If you have any questions, tap ‘Support’ in the app.
Jun 8, 09:37 BST

Jun 7, 2026

No incidents reported.

Jun 6, 2026

No incidents reported.

Jun 5, 2026

No incidents reported.

Jun 4, 2026

Potential intermittent card payment disruptions

Resolved - This incident has been resolved.
Jun 4, 06:01 BST

Identified - We have mitigated an issue that briefly impacted a small number of card payments earlier today. While services are currently fully operational, our team is still working on a permanent fix for the root cause. You may experience minor, temporary disruptions in the meantime. We appreciate your patience as we finalize the resolution.
Jun 1, 16:47 BST

Jun 3, 2026

No incidents reported.

Jun 2, 2026

No incidents reported.

Jun 1, 2026

Adding Money via Cards or Digital wallets

Resolved - Adding Money via Cards or Digital wallet is available again

Thanks for your patience, and we’re sorry for any disruption this caused.

Tap ‘Support’ in the app if you have questions or need assistance.
Jun 1, 07:47 BST

Identified - We're experiencing an issue with adding Money via Cards or Digital wallets.

We had to temporarily disable it until Monday morning.

If you have any questions, tap 'Support' in the app.
May 31, 23:27 BST

May 31, 2026