'Send' from the Payments tab is unavailable
Investigating - We're looking into what's causing this and will keep you updated on this page.

If you have difficulty making payments via Send, click on your Current Accounts 2 dropdown. Next, choose the account from which you would like to send the money and tap Send.

Thank you for your patience and we're sorry for the disruption.

If you need us, tap 'Support' in the app.
Apr 24, 2026 - 08:27 BST

Scheduled Maintenance

Maintenance: Payments, card ordering, and viewing details Apr 26, 2026 02:00-06:00 BST

When: Sunday 26 April 2026, 02:00 – 06:00 am

What’s happening?
You can’t make card payments during this time.
Inbound and outbound payments, for members with sort code 23-69-72, will be queued and processed after this window.
You will also be unable to order a new card or view your card details and PIN.

How will I know the maintenance is over?
When the services are back to normal we’ll update this message.

Tap Support in the app if you’d like to speak to us.

Thanks for your patience.
Posted on Apr 16, 2026 - 14:50 BST
Apr 25, 2026

No incidents reported today.

Apr 24, 2026

Unresolved incident: 'Send' from the Payments tab is unavailable.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026
Some card payments are being declined
Resolved - This incident has been resolved.
Apr 21, 16:49 BST
Investigating - Some card payments may fail even if funds are available.

If your transaction has been declined, try again.

Your displayed balance may not be updating immediately.

Please check back here for updates – we’ll let you know as soon as payments are back to normal.

For urgent queries, tap ‘Support’ in the app.

We apologise for any inconvenience you’re experiencing at this time.
Apr 21, 12:50 BST
Apr 20, 2026
Some card payments are being declined
Resolved - This incident has been resolved.
Apr 20, 09:46 BST
Identified - Some card payments may fail even if funds are available.

Please don't retry declined transactions until we've fixed this.

We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience.

For urgent assistance, tap ‘Support’ in the app."
Apr 19, 11:33 BST
Apr 19, 2026
Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
Issue: Delays in onboarding and account recovery
Resolved - Resolved: Onboarding and account recovery

All services are working as expected

An earlier issue may have prevented you from:

Opening a new account

Recovering your account

We resolved this as quickly as possible and you can do all of the above as usual.

We're sorry for the disruption.

If you need any further help, tap ‘Support’ in the app.
Apr 16, 14:02 BST
Identified - We’re experiencing a problem that’s impacting a number of our services including:

Onboarding new accounts

Recovering accounts

We'll notify you in your app to let you know if we've got you on board and when you can continue with recovering your account.

Apologies for the inconvenience.

For urgent queries, tap 'Support' in your app and we'll help you.
Apr 16, 12:59 BST
Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026
Maintenance: EUR & USD payments
Completed - The scheduled maintenance has been completed.
Apr 12, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:00 BST
Scheduled - When: Sunday 12 April 2026 from 1am - 3am (BST)

What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.

When will EUR & USD services resume?

We’ll update this message when the maintenance is over, and services are back to normal.

Tap Support in the app if you’d like to speak to us.
Apr 1, 08:47 BST
Apr 11, 2026

No incidents reported.

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