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All Systems Operational
Past Incidents
Aug 17, 2026
No incidents reported today.
Aug 16, 2026
Completed -
The scheduled maintenance has been completed.
Aug 16, 04:15 BST
Aug 16, 04:15 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 15, 23:45 BST
Aug 15, 23:45 BST
Scheduled -
When: Saturday 15 August, 11:45 pm - Sunday 16 August, 04:15 am
What’s happening?
Faster Payments OUT will be queued during this window, while Faster Payments IN may be reversed and credited back to your account.
Please, do not reattempt pending or reversed payments. They will go through normally after the maintenance, on Sunday morning.
Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Aug 12, 11:25 BST
What’s happening?
Faster Payments OUT will be queued during this window, while Faster Payments IN may be reversed and credited back to your account.
Please, do not reattempt pending or reversed payments. They will go through normally after the maintenance, on Sunday morning.
Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Aug 12, 11:25 BST
Aug 15, 2026
Aug 14, 2026
No incidents reported.
Aug 13, 2026
No incidents reported.
Aug 12, 2026
Resolved -
We experienced issues with the call quality of our phone support lines.
This has now been fixed.
Thanks for your patience while we got this sorted.
Aug 12, 12:55 BST
This has now been fixed.
Thanks for your patience while we got this sorted.
Aug 12, 12:55 BST
Investigating -
We are currently experiencing an issue with the call quality of our phone support lines.
We’re working to fix this issue as soon as possible, and we’ll provide an update when it’s resolved.
Aug 11, 11:53 BST
We’re working to fix this issue as soon as possible, and we’ll provide an update when it’s resolved.
Aug 11, 11:53 BST
Aug 11, 2026
Resolved -
We have now restored the Payments service. You should now be able to make transfers without delays.
We apologise for this impact on your Tide experience, thank you for your patience.
Aug 11, 15:39 BST
We apologise for this impact on your Tide experience, thank you for your patience.
Aug 11, 15:39 BST
Investigating -
We’re experiencing a problem that’s impacting a number of our services including:
Outbound Payments
Creating Payees
Viewing PIN and card details
Confirming payments
Payments may still go through, even if the app says there’s been an error, so please double check the timeline in your app before trying to make a payment again.
We’re looking into the cause of these problems and hope to resolve them quickly.
For urgent issues, or if you are unsure if a payment has gone through, tap ‘Support’ in the app.
Aug 11, 14:42 BST
Outbound Payments
Creating Payees
Viewing PIN and card details
Confirming payments
Payments may still go through, even if the app says there’s been an error, so please double check the timeline in your app before trying to make a payment again.
We’re looking into the cause of these problems and hope to resolve them quickly.
For urgent issues, or if you are unsure if a payment has gone through, tap ‘Support’ in the app.
Aug 11, 14:42 BST
Aug 10, 2026
No incidents reported.
Aug 9, 2026
No incidents reported.
Aug 8, 2026
No incidents reported.
Aug 7, 2026
No incidents reported.
Aug 6, 2026
No incidents reported.
Aug 5, 2026
No incidents reported.
Aug 4, 2026
No incidents reported.
Aug 3, 2026
No incidents reported.