Card payments and ATM withdrawals disruption

Incident Report for Tide

Resolved

Issue Resolved: Card payments and ATM Withdrawals

We've fixed the issue affecting card payments and ATM withdrawals.

All services are working as expected, and queued payments are now going through.

If you have any queries, tap 'Support' in the app.

Posted May 15, 2026 - 13:30 BST

Investigating

We’re experiencing interruptions in our services, including card payments and ATM withdrawals.

We’re addressing the problem with our payment partner, who is having these issues - thank you for your patience.

Please don't reattempt transfers or transactions.

You may also be temporarily unable to withdraw cash using your Tide card and Expense cards.

We’re very sorry for the disruption, and we’ll keep you updated on this page.

For urgent queries, tap 'Support' in the app.

Posted May 15, 2026 - 13:14 BST