All Systems Operational
Tide on the Web ? Operational
Member Support Operational
New Member Sign-up Operational
Making Payments Operational
Tide App ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 16, 2022

No incidents reported today.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022
Resolved - The issue was fixed and all queued payments have completely cleared.

We apologise again for any inconvenience caused.
May 11, 18:49 BST
Identified - The issue has been identified and a fix implemented.
Queued payments are starting to get processed.
May 11, 17:12 BST
Investigating - You may experience a delay in some payments processing.
Rest assured these requests are queued and will be processed as soon as the issue is resolved.

We apologise for the inconvenience caused.
May 11, 16:44 BST
Resolved - We have been monitoring the situation for 24 hours and we are now confident that the problem has been resolved.

If you believe that you are still experiencing a problem, please reach out to our Member Support team in the usual manner.

Thank you for you patience. Tide apologises for the inconvenience this will have caused.
May 11, 12:05 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 10, 12:30 BST
Identified - We apologise for the on-going issues when making payments both with your cards and within the app.
We are making a change and hope to see an improvement shortly.
May 10, 10:28 BST
Investigating - We understand there are reports of a possible re-occurrence of yesterdays issue affecting Payment types.

The team are investigating as a matter of urgency.
May 10, 09:06 BST
May 10, 2022
May 9, 2022
Resolved - Issues affecting Cards and payments have now been resolved. Payments will have been queued but may take it little while for processing to catch-up so please check before resending a payment.

We apologise for the length of time it has taken to restore these services to you.
May 9, 22:33 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 21:28 BST
Identified - Services are being restored - card transactions should now be functioning correctly.

We continue to work on other issues.

Thank you for your patience.
May 9, 20:00 BST
Investigating - We are aware of issues with the use cards for payments and withdrawals. There are also issues affecting some forms of payments. We are working with our partners to fix the problem as soon as we can.

We apologise for any inconvenience this is causing you.
May 9, 17:37 BST
Resolved - This issue has now been resolved.

Tide apologise for any inconvenience this has caused anyone.
May 9, 18:58 BST
Update - A fix was implemented and we are monitoring the results.
May 9, 18:26 BST
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 18:21 BST
Identified - The root cause of the issue was identified and work on a fix has begun.
May 9, 17:15 BST
Investigating - New account creation is failing. The incident team is investigating.
May 9, 15:12 BST
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

No incidents reported.

May 5, 2022
Resolved - This incident has been resolved.
May 5, 20:22 BST
Update - We are continuing to investigate this issue.
May 5, 19:44 BST
Investigating - Our Members are currently unable to view/create/delete their Direct Debits.

Our technical team are working on resolving this ASAP.

Please bear with us.
May 5, 19:40 BST
May 4, 2022
Resolved - We have now restored the Tide service. You should now be able to login and use Tide as usual.

We apologise for this impact on your Tide experience, thank you for your patience.
May 4, 14:56 BST
Investigating - We're experiencing an issue affecting our Tide platform.

You may be experiencing problems using the application.

We are currently looking into the issue.
May 4, 14:40 BST
May 3, 2022

No incidents reported.

May 2, 2022

No incidents reported.