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All Systems Operational
Past Incidents
Apr 16, 2026
No incidents reported today.
Apr 15, 2026
No incidents reported.
Apr 14, 2026
No incidents reported.
Apr 13, 2026
No incidents reported.
Apr 12, 2026
Completed -
The scheduled maintenance has been completed.
Apr 12, 03:00 BST
Apr 12, 03:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 01:00 BST
Apr 12, 01:00 BST
Scheduled -
When: Sunday 12 April 2026 from 1am - 3am (BST)
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Apr 1, 08:47 BST
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Apr 1, 08:47 BST
Apr 11, 2026
No incidents reported.
Apr 10, 2026
No incidents reported.
Apr 9, 2026
No incidents reported.
Apr 8, 2026
No incidents reported.
Apr 7, 2026
Resolved -
We've resolved the issue that was affecting card payments and your balance updates. Payments are now running as usual.
Thanks for your patience while we sorted this out.
If you have any queries, tap 'Support' in the app and we'll help you.
Apr 7, 09:33 BST
Thanks for your patience while we sorted this out.
If you have any queries, tap 'Support' in the app and we'll help you.
Apr 7, 09:33 BST
Investigating -
We’re experiencing an issue that may prevent your account balance from updating.
Also, some members can’t approve card transactions.
Please don’t repeat any payments for the time being.
We’re resolving this as fast as possible.
For urgent balance queries, tap ‘Support’ in your app.
Apr 7, 09:07 BST
Also, some members can’t approve card transactions.
Please don’t repeat any payments for the time being.
We’re resolving this as fast as possible.
For urgent balance queries, tap ‘Support’ in your app.
Apr 7, 09:07 BST
Apr 6, 2026
Resolved -
Adding Money via Cards or Digital wallet is available again
Thanks for your patience, and we’re sorry for any disruption this caused.
Tap ‘Support’ in the app if you have questions or need assistance.
Apr 6, 11:42 BST
Thanks for your patience, and we’re sorry for any disruption this caused.
Tap ‘Support’ in the app if you have questions or need assistance.
Apr 6, 11:42 BST
Investigating -
We're experiencing an issue with adding Money via Cards or Digital wallets.
We had to temporarily disable it until Monday morning.
If you have any questions, tap 'Support' in the app.
Apr 5, 19:25 BST
We had to temporarily disable it until Monday morning.
If you have any questions, tap 'Support' in the app.
Apr 5, 19:25 BST
Apr 5, 2026
Apr 4, 2026
No incidents reported.
Apr 3, 2026
No incidents reported.
Apr 2, 2026
Resolved -
We’ve fixed the technical issues related to EUR and USD payments.
You’re now able to activate EUR and USD payments in your account, and make payments in EUR and USD as you would normally.
Thank you for your patience.
Apr 2, 14:55 BST
You’re now able to activate EUR and USD payments in your account, and make payments in EUR and USD as you would normally.
Thank you for your patience.
Apr 2, 14:55 BST
Investigating -
We’re currently facing technical difficulties involving EUR and USD payments.
If you haven’t activated these payments for your account yet, you’re currently unable to activate them.
If you have activated these payments, you’re currently unable to send them, but you can receive them.
We’re working to resolve this as quickly as possible, and will provide an update when it’s fixed.
Apr 2, 13:47 BST
If you haven’t activated these payments for your account yet, you’re currently unable to activate them.
If you have activated these payments, you’re currently unable to send them, but you can receive them.
We’re working to resolve this as quickly as possible, and will provide an update when it’s fixed.
Apr 2, 13:47 BST