Monitoring - We have included the fix for this issue in Tide app version 3.192. If you're still facing the issue, we kindly ask you to update to this version.
We kindly ask you to contact our Member Support team for any further assistance.
Jul 02, 2026 - 13:14 BST
We kindly ask you to contact our Member Support team for any further assistance.
Jul 02, 2026 - 13:14 BST
Update - A fix has been developed. The rollout is expected to begin tomorrow, Monday, and reach everyone affected over the following few days.
If you're unable to see your account details but urgently need them, please find those on your Account Verification Letter on the Tide app, or contact our Member Support team for assistance.
Jun 28, 2026 - 08:02 BST
If you're unable to see your account details but urgently need them, please find those on your Account Verification Letter on the Tide app, or contact our Member Support team for assistance.
Jun 28, 2026 - 08:02 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 28, 2026 - 00:43 BST
Jun 28, 2026 - 00:43 BST
Investigating - We’re looking into and addressing an issue where some members are unable to view their accounts' sort code and account number.
We thank you for your patience.
Jun 28, 2026 - 00:42 BST
We thank you for your patience.
Jun 28, 2026 - 00:42 BST
Scheduled Maintenance
Maintenance: Faster Payments for members with sort code 23-69-72 Jul 11, 2026 23:45 - Jul 12, 2026 07:15 BST
When: Saturday 11 July, 11:45 pm - Sunday 12 July, 07:15 am
What’s happening?
Faster Payments OUT will be queued during this window, while Faster Payments IN may be reversed and credited back to your account.
Please, do not reattempt pending or reversed payments. They will go through normally after the maintenance, on Sunday morning.
Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Posted on Jul 06, 2026 - 15:09 BST
What’s happening?
Faster Payments OUT will be queued during this window, while Faster Payments IN may be reversed and credited back to your account.
Please, do not reattempt pending or reversed payments. They will go through normally after the maintenance, on Sunday morning.
Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Posted on Jul 06, 2026 - 15:09 BST
Maintenance: EUR & USD payments Jul 12, 2026 01:00-03:00 BST
When: Sunday 12 July 2026 from 1am - 3am (BST)
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Posted on Jul 10, 2026 - 14:08 BST
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Posted on Jul 10, 2026 - 14:08 BST
Maintenance: New applications Jul 12, 2026 14:00-16:00 BST
Due to scheduled maintenance, joining Tide might take a little longer than usual.
We're going through any backlog as quickly as we can and we'll notify you in your app to let you know if we've got you on board.
Apologies for the inconvenience.
For urgent queries, tap 'Support' in your app or email hello@tide.co and we'll help you.
Posted on Jul 09, 2026 - 12:03 BST
We're going through any backlog as quickly as we can and we'll notify you in your app to let you know if we've got you on board.
Apologies for the inconvenience.
For urgent queries, tap 'Support' in your app or email hello@tide.co and we'll help you.
Posted on Jul 09, 2026 - 12:03 BST