All Systems Operational

Scheduled Maintenance

Planned maintenance: New applications Nov 15, 2026 05:00-09:00 GMT

Due to scheduled maintenance, joining Tide might take a little longer than usual.

We're going through any backlog as quickly as we can and we'll notify you in your app to let you know if we've got you on board.

Apologies for the inconvenience.
For urgent queries, tap 'Support' in your app or email hello@tide.co and we'll help you.
Posted on Oct 26, 2026 - 11:23 GMT

Scheduled Maintenance: Faster Payments Nov 17, 2026 07:00-07:30 GMT

Date: Tuesday 17 November 2026
Start time: 07:00 GMT
Expected duration: Up to 30 minutes
Services affected: Faster Payments
Who is affected: Members with sort code 236972

Details:

Customers using Faster Payments may experience a brief delay in payment processing while the maintenance is in progress. Any slowdown in processing speeds should be temporary.

We apologise for any inconvenience. We will update this page if anything changes.
Posted on Nov 11, 2026 - 07:25 GMT

Nov 11, 2026

No incidents reported today.

Nov 10, 2026

Some card payments are being declined
Resolved - We've resolved this as quickly as possible and card payments are now going through normally.

You can retry any previously declined payments.

Once again, thank you for your patience.
Nov 10, 17:02 GMT
Identified - Some card payments that require 3D Secure (3DS) verification may fail even if funds are available. As a result, online card payments that require security verification may fail.

Please don't retry declined transactions until we've fixed this.

ATM withdrawals are unaffected.

We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience.

For urgent assistance, tap ‘Support’ in the app.
Nov 10, 16:18 GMT

Nov 9, 2026

Maintenance: Online card payments, cash deposits, viewing card details
Completed - The scheduled maintenance has been completed.
Nov 9, 15:07 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 14:00 GMT
Scheduled - Our partner will be doing some maintenance between 2:00 pm - 3:00 pm.
During this time, online card payments, cash deposits, viewing card details, and some other card services might not work.
If your payment gets declined, wait 5 - 10 minutes and try again.
Nov 9, 09:58 GMT

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Some card payments are being declined
Resolved - Card payments: fixed

We've resolved this as quickly as possible and card payments are now going through normally.

You can retry any previously declined payments.

Once again, thank you for your patience.
Nov 3, 15:00 GMT
Identified - Some card payments that require 3D Secure (3DS) verification may fail even if funds are available. As a result, online card payments that require security verification may fail.

Please don't retry declined transactions until we've fixed this.

ATM withdrawals are unaffected.

We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience.

For urgent assistance, tap ‘Support’ in the app.
Nov 3, 14:21 GMT

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Incorrect balance display
Resolved - This incident has been resolved.
Oct 30, 13:42 GMT
Monitoring - Balances have now updated

We experienced an issue that prevented some account balances from updating or showing correctly.

We've fixed this quickly and you can see your correct balance now and export your transaction history.

Thanks for bearing with us while we were on it.

If you still need assistance, tap 'Support' in the app and tell us.
Oct 30, 13:34 GMT
Identified - The issue has been identified and a fix is being implemented.
Oct 30, 13:13 GMT
Investigating - Some members see incorrect balances or are unable to view their transactions in the Tide app and on Tide on the web. Others aren’t able to export their transaction history.

We’re fixing this.

We’re sorry for the inconvenience and we’ll update this page when we’ve resolved the issue.

If you need to speak to us, tap ‘Support’ in the app.
Oct 30, 12:46 GMT

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

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