Tide Status

Nov 30, 2021

No incidents reported today.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

Payment OUT delays affecting some Members

Resolved - We have applied a fix and all transactions are now flowing.

We apologise to any Members who were affected by this interruption.
Nov 26, 18:49 GMT

Investigating - We are are of an issue affecting some Members making Payments from their tide accounts. We are investigating the cause.

Payments are currently queued, there is no need to re-submit them if you believe that you are affected.

We apologise for the current delay in processing these payments.
Nov 26, 17:03 GMT

Nov 25, 2021

No incidents reported.

Nov 24, 2021

Maintenance overrunning

Resolved - The tide system is now back and available.

We will analyse the cause of the overrun to better understand how we could have optimised this work.

We apologise for the extended window and any problems this caused you.
Nov 24, 23:17 GMT

Investigating - Unfortunately, we are over running our planned maintenance window. We are working to restore the service back to you as quickly as possible.

We will update here as soon as we have any further information on the likely time we'll have this back to you.
Nov 24, 22:34 GMT

Tide Outage

Completed - The scheduled maintenance has been completed.
Nov 24, 22:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 22:11 GMT

Scheduled - Unfortunately, we are overrunning our maintenance window.

We are just in the process of checking everything is OK before releasing the system back to you.

We apologise for the added inconvenience this may be causing you.
Nov 24, 22:09 GMT

Tide Outage

Completed - The scheduled maintenance has been completed.
Nov 24, 22:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 21:01 GMT

Scheduled - We are performing some essential maintenance on Wednesday the 24th of November, at 9pm for up to an hour.

During this time you will not be able to access the Tide app or Tide on the web.

We apologise for any inconvenience this causes anyone.
Nov 22, 17:06 GMT

Nov 23, 2021

Intermittent issues affecting Payments and Timelines

Resolved - Tide are now happy that a permanent fix is in place to prevent a reoccurrence of this specific issue.

We apologise again for any inconvenience this has caused anyone.
Nov 23, 11:41 GMT

Monitoring - A fix has been implemented and continue to monitor the situation since 09:00.

Tide apologise for the re-occurrence of this issue.
Nov 23, 11:06 GMT

Update - This continues to be an intermittent issue. We are working with our partners to get this resolved.

Tide apologise for this on-going issue.
Nov 23, 10:02 GMT

Investigating - We are continuing to see intermittent issues affecting Members using the payments functionality.
We are working with our infrastructure partner to get to the cause of these interruptions.

We apologise for the on-going issues you may be experiencing.
Nov 22, 23:44 GMT

Nov 22, 2021

Degraded Performance - Tide

Resolved - We have now restored the Tide service. You should now be able to login and use Tide as usual.

We apologise for this impact on your Tide experience, thank you for your patience.
Nov 22, 22:58 GMT

Investigating - We're experiencing an issue affecting our Tide platform.

You may be experiencing problems using the application.

We are currently looking into the issue.
Nov 22, 22:39 GMT

Payments and timelines

Resolved - Payments are now successfully processing and the timeline information has been updated.

The issue was detected at 20:15 and fixed by 21:35.

Tide apologise for this interruption to your service this evening.
Nov 22, 22:03 GMT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 22, 21:51 GMT

Identified - We are aware and investigating an issue affecting:
- Making payments
- Up to date account timeline information
- New account creation

We apologise for this interruption and are working to bring this back as quickly as possible.
Nov 22, 21:40 GMT

Degraded Performance - Tide

Resolved - We have now restored the Tide service. You should now be able to login and use Tide as usual.

We apologise for this impact on your Tide experience, thank you for your patience.
Nov 22, 21:36 GMT

Update - We are continuing to work on a fix for this issue.
Nov 22, 21:34 GMT

Identified - We are aware and investigating an issue affecting:
- Making payments
- Up to date account timeline information
- New account creation

We apologise for this interruption and are working to bring this back as quickly as possible.
Nov 22, 21:06 GMT

Investigating - We're experiencing an issue affecting our Tide platform.

You may be experiencing problems using the application.

We are currently looking into the issue.
Nov 22, 20:16 GMT

Nov 21, 2021

No incidents reported.

Nov 20, 2021

Verification maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 10:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 09:00 GMT

Scheduled - We are performing maintenance on one of our services that forms a part of our new Member sign up journey.

If you are trying to sign up for a new account with us at this time you may get an error. We recommend that you either try before 9am or after 10am to ensure your experience is not interrupted.

Tide apologise for any inconvenience this causes.
Nov 19, 11:24 GMT

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.

Nov 17, 2021

No incidents reported.

Nov 16, 2021

No incidents reported.