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All Systems Operational
Past Incidents
Feb 9, 2026
No incidents reported today.
Feb 8, 2026
No incidents reported.
Feb 7, 2026
No incidents reported.
Feb 6, 2026
Resolved -
This incident has been resolved.
Feb 6, 13:58 GMT
Feb 6, 13:58 GMT
Update -
We are continuing to work on a fix for this issue.
Feb 6, 13:58 GMT
Feb 6, 13:58 GMT
Update -
Update: Delayed availability of January monthly statements
We've found a resolution for this issue – January statements will be available by the end of the day on 06 February 2026.
We’ll update this page once availability is confirmed.
Thank you for your patience.
If you have any urgent queries, tap ‘Support’ in the app and we’ll help you.
Feb 4, 14:06 GMT
We've found a resolution for this issue – January statements will be available by the end of the day on 06 February 2026.
We’ll update this page once availability is confirmed.
Thank you for your patience.
If you have any urgent queries, tap ‘Support’ in the app and we’ll help you.
Feb 4, 14:06 GMT
Identified -
What’s happening:
January monthly statements, which are usually available in the app by 4 February, are taking longer than expected. As a result, some members may not yet see their January statement in the Tide app and on Tide on the web.
Your January statement has not been missed or lost. It will become available in the app once generated.
What you can do in the meantime:
You can manually generate statements for your Business Current Accounts in-app or on Tide on the web.
Go to: ‘Payments’ > ‘Details’ > ‘Statements and documents’ > ‘Account statements’ > select a ‘Custom Date Range’ for your document.
You can’t manually generate statements for a Tide Instant Saver Account. If you need a statement urgently, tap ‘Support’ in the app and we’ll help you
We’re resolving this:
Our team is working to complete all statement generation as quickly as possible – please check back here for updates.
We apologize for any inconvenience and we appreciate your patience.
Feb 2, 12:10 GMT
January monthly statements, which are usually available in the app by 4 February, are taking longer than expected. As a result, some members may not yet see their January statement in the Tide app and on Tide on the web.
Your January statement has not been missed or lost. It will become available in the app once generated.
What you can do in the meantime:
You can manually generate statements for your Business Current Accounts in-app or on Tide on the web.
Go to: ‘Payments’ > ‘Details’ > ‘Statements and documents’ > ‘Account statements’ > select a ‘Custom Date Range’ for your document.
You can’t manually generate statements for a Tide Instant Saver Account. If you need a statement urgently, tap ‘Support’ in the app and we’ll help you
We’re resolving this:
Our team is working to complete all statement generation as quickly as possible – please check back here for updates.
We apologize for any inconvenience and we appreciate your patience.
Feb 2, 12:10 GMT
Feb 5, 2026
Resolved -
Earlier delays with Direct Debits have been resolved, and transactions are running normally.
Thanks for giving us the time to resolve this.
Feb 5, 13:05 GMT
Thanks for giving us the time to resolve this.
Feb 5, 13:05 GMT
Feb 4, 2026
Feb 3, 2026
No incidents reported.
Feb 2, 2026
Resolved -
This incident has been resolved.
Feb 2, 09:45 GMT
Feb 2, 09:45 GMT
Identified -
Due to a planned maintenance in Companies House, members will not be able to use the Company Formation flow until 9am Monday 02.02.2026.
Feb 1, 09:32 GMT
Feb 1, 09:32 GMT
Feb 1, 2026
Jan 31, 2026
Resolved -
The issue has been resolved.
Thank you for your patience. We apologise for any inconvenience this may have caused.
Jan 31, 08:04 GMT
Thank you for your patience. We apologise for any inconvenience this may have caused.
Jan 31, 08:04 GMT
Investigating -
Due to increased volumes of payments we are experiencing delays in processing some banking payments (both inbound and outbound).
There is no impact on card payments.
In case you notice any delays please don't retry the payments as they will process in due time.
We are working on resolving this and restoring back to normal processing times.
Please check back here for updates – we’ll let you know as soon as processing time is back to normal.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
Jan 30, 19:09 GMT
There is no impact on card payments.
In case you notice any delays please don't retry the payments as they will process in due time.
We are working on resolving this and restoring back to normal processing times.
Please check back here for updates – we’ll let you know as soon as processing time is back to normal.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
Jan 30, 19:09 GMT
Jan 30, 2026
Resolved -
All members can now connect their Tide accounts to Xero and sync transaction data as expected.
Thank you for your patience while we looked into this.
Jan 30, 13:10 GMT
Thank you for your patience while we looked into this.
Jan 30, 13:10 GMT
Update -
What you can do
If you need to have your transaction data in Xero urgently, you can manually export it in a CSV file and import it in Xero.
In the app, tap: Payments > View more under the last transaction. Filter the data and tap Share > Standard > Cleared only, then import into Xero.
We apologise for the inconvenience and we’ll update this page when the issue is resolved.
Jan 30, 08:46 GMT
If you need to have your transaction data in Xero urgently, you can manually export it in a CSV file and import it in Xero.
In the app, tap: Payments > View more under the last transaction. Filter the data and tap Share > Standard > Cleared only, then import into Xero.
We apologise for the inconvenience and we’ll update this page when the issue is resolved.
Jan 30, 08:46 GMT
Investigating -
We’re currently looking into an issue affecting the Xero integration connectivity for some members.
What’s happening
Some members may not be able to connect or reconnect their Tide accounts to Xero. In some cases, the connection may appear successful but then stop working.
Some members may also notice that transaction data isn’t syncing, even though the account shows as connected.
What’s next
You don’t need to do anything. We’ll update this page when the issue is resolved.
If you have an urgent query, tap ‘Support’ in the app and we’ll help you.
Jan 30, 08:09 GMT
What’s happening
Some members may not be able to connect or reconnect their Tide accounts to Xero. In some cases, the connection may appear successful but then stop working.
Some members may also notice that transaction data isn’t syncing, even though the account shows as connected.
What’s next
You don’t need to do anything. We’ll update this page when the issue is resolved.
If you have an urgent query, tap ‘Support’ in the app and we’ll help you.
Jan 30, 08:09 GMT
Jan 29, 2026
No incidents reported.
Jan 28, 2026
No incidents reported.
Jan 27, 2026
No incidents reported.
Jan 26, 2026
No incidents reported.