All Systems Operational

Scheduled Maintenance

Scheduled Maintenance: Card Payments & Cash Services Oct 7, 2026 05:00-06:00 BST

We will be performing essential scheduled system maintenance on Wednesday, 7 October, between 05:00 and 06:00 BST.
During this window, you may experience temporary interruptions or delays when making card payments (online and in-store), withdrawing cash at ATMs, or making cash deposits. All other services (bank transfers, app access) remain fully operational.
Posted on Oct 06, 2026 - 17:50 BST

Oct 6, 2026

3DS challenges failing
Resolved - Online card payments requiring 3DS: fixed

We've resolved this as quickly as possible and online card payments should now be processed normally.

Once again, thank you for your patience.
Oct 6, 17:47 BST
Investigating - We are currently experiencing an issue affecting card payments that require 3D Secure (3DS) verification. As a result, online card payments that require security verification may fail.
We are looking into this issue and when the services are back to normal we'll update this message.
Tap 'Support' in the app if you'd like to speak to us.
Thanks for your patience.
Oct 6, 13:49 BST

Oct 5, 2026

No incidents reported.

Oct 4, 2026

No incidents reported.

Oct 3, 2026

No incidents reported.

Oct 2, 2026

No incidents reported.

Oct 1, 2026

No incidents reported.

Sep 30, 2026

No incidents reported.

Sep 29, 2026

No incidents reported.

Sep 28, 2026

Issue: Delays in onboarding new accounts
Resolved - This incident has been resolved.
Sep 28, 16:36 BST
Identified - We are seeing delays in onboarding.

We're going through any backlog as quickly as we can and we'll notify you in your app to let you know if we've got you on board.

Apologies for the inconvenience.

For urgent queries, tap 'Support' in your app and we'll help you.
Sep 24, 15:01 BST

Sep 27, 2026

No incidents reported.

Sep 26, 2026

No incidents reported.

Sep 25, 2026

Payments delay
Resolved - Resolved: Payments delay

Payments were delayed, but are now going through normally.

Thanks for giving us the time to resolve this.
Sep 25, 13:59 BST
Investigating - We’re experiencing an issue with payments - they're being queued and will go through with a delay.

If you’ve made a payment and it’s not showing on your timeline, please don't repeat it.

We’re fixing this as quickly as we can -- apologies for any inconvenience.

If you have any questions, tap ‘Support’ in the app.
Sep 25, 13:22 BST

Sep 24, 2026

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

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