Tide Status

Issue: Some payments show 1 penny less on confirmation screen.

Update - The fix for this issue was moved to app version 3.116.0 to be released by the end of the week.
Apr 21, 2025 - 12:00 BST

Identified - Issue: Incorrect outbound payment amount displayed in the app. Some payments may seem reduced by 1 penny on the payment confirmation screen.

Behaviour: Despite this glitch, the amount you enter is the amount that will be sent – e.g. if you enter ‘£20.00’, you may see ‘£19.99’ when you get to the confirmation screen, but the amount you send will be £20.

Resolution: We expect this to be fixed by 18 April 2025 in the updated version of the Tide app – 3.115.0. We'll update this page again when the new version is available.

Following an app update, you should not encounter this issue. We’re sorry for any inconvenience and we appreciate your patience.
Apr 11, 2025 - 18:34 BST

UK Tide App Operational

UK Tide on the Web Operational

Making Payments (UK) Operational

New Member Sign-up (UK) Operational

Member Support (UK) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 23, 2025

No incidents reported today.

Apr 22, 2025

Inbound Payments delay affecting a small number of members

Resolved - The issue has been resolved.
Apr 22, 11:24 BST

Identified - Incident: A technical issue has caused a small number of Inbound Payments to be delayed this morning, appearing instead as ‘pending’ on the timeline.

Resolution: We’re expecting this issue to be resolved soon – we don’t expect that any payments will need to be made again.

If you have an Inbound Payments appearing as ‘pending’ and you’re unsure if it’s related to this issue, just tap ‘Support’ in the app and we’ll let you know.
Apr 22, 10:30 BST

Degraded performance

Resolved - This incident has been resolved.
Apr 22, 07:33 BST

Update - We are continuing to work on a fix for this issue.
Apr 22, 07:29 BST

Identified - One of our service providers is experiencing an issue that is affecting some of Tide's functionalities. Member's might be facing issues when using Payment Links, Tap2Pay and Card Reader Payments. Additionally Add Money via Credit or Debit cards is not functional as well.

We'll provide an update here as soon as the services have been restored.

For urgent queries, tap ‘Support’ in the app, or email hello@tide.co.

We apologise for the inconvenience.
Apr 21, 20:30 BST

Tide Platform Maintenance

Completed - The scheduled maintenance has been completed.
Apr 22, 07:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 06:00 BST

Scheduled - Tuesday 22 April: The Tide Platform will be undergoing maintenance between 6:00 and 7:00 am

During these hours, it will not be possible to open a Tide account or connect with us via Open Banking.

We apologise for any inconvenience this maintenance window might cause. If you have any concerns, tap ‘Support’ in your app when maintenance has finished.
Apr 21, 19:08 BST

Apr 21, 2025

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

Resolved: Some Outbound and Inbound payments were held in a queue temporarily.

Resolved - We’ve resolved this quickly and all payments are now going through normally – no need to retry any payments.

We're sorry for the inconvenience. Tap 'Support' in the app if you need to get in touch.
Apr 15, 09:58 BST

Apr 14, 2025

No incidents reported.

Apr 13, 2025

Maintenance: EUR & USD payments

Completed - The scheduled maintenance has been completed.
Apr 13, 04:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 01:00 BST

Scheduled - When:
Sunday 13 April, from 1am - 4am

What’s happening?
EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.

When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.

Tap Support in the app if you’d like to speak to us.
Apr 9, 14:31 BST

Apr 12, 2025

No incidents reported.

Apr 11, 2025

Apr 10, 2025

No incidents reported.

Apr 9, 2025

No incidents reported.