All Systems Operational
UK Tide App ? Operational
UK Tide on the Web ? Operational
Making Payments (UK) Operational
New Member Sign-up (UK) Operational
Member Support (UK) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 16, 2024
Resolved - All of the issues have been resolved and the payments and payee functionalities are working as expected.

We apologise for any inconvenience.

Jul 16, 15:41 BST
Identified - We’re experiencing an issue that’s causing some Outbound Payments to fail. You may also have trouble adding payees at the moment.

Failed payments are not being held in a queue, so you can attempt them again. Please check back here to see when this issue has been fully resolved.

For urgent queries, tap ‘Support’ in the app.

We apologise for any inconvenience you’re experiencing at this time.

Jul 16, 14:46 BST
Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024
Resolved - We have fixed the issue and the platform remains fully stable.

We apologise for any inconvenience.

Jul 11, 17:40 BST
Investigating - We’re experiencing issues with some of our app services including Outbound Payments.

Failed payments are not being held in a queue, so you may attempt them again. Please check back here to see when this issue has been fully resolved.

For urgent queries, tap ‘Support’ in the app.

We apologise for any inconvenience.

Jul 11, 16:03 BST
Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024
Completed - The scheduled maintenance has been completed.
Jul 7, 04:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 7, 04:00 BST
Scheduled - Planned maintenance

Sunday, 07 July 4 - 4:30 am.

All payment services will be unavailable during this maintenance window.

All payment types will fail including Card Payments. Direct Debits are not processed over the weekends, so remain unaffected.

If you need help after this window, tap ‘Support’ in your app.

We appreciate your patience.

Jul 5, 16:23 BST
Jul 6, 2024

No incidents reported.

Jul 5, 2024
Resolved - This incident has been resolved.
Jul 5, 17:58 BST
Monitoring - A resolution has been implemented, and we are monitoring the results.
Jul 5, 16:34 BST
Investigating - We’ve encountered a technical problem: members are currently unable to hear us over the phone.

We’re fixing this.

For urgent queries, tap ‘Support’ in your app to open a chat with us.

Jul 5, 15:06 BST
Jul 4, 2024
Resolved - The issue has been resolved and all pending payments have been reprocessed.
Jul 4, 10:28 BST
Monitoring - We detected an issue with all outbound payments getting stuck while being processed. We have resolved the root cause and are now working on reprocessing the payments that are in the queue. In case you have a payment that is stuck you don't need to retry it, it should be processed shortly. Any new payments should not be getting stuck.
Jul 4, 10:23 BST
Jul 3, 2024

No incidents reported.

Jul 2, 2024

No incidents reported.