Phone calls: temporary audio issues
Investigating - We are currently experiencing audio lag on incoming phone calls.
Our team is working to resolve this as quickly as possible.
During this time, our team may ask you to repeat details to ensure we assist you accurately. Thank you for your patience.
If you have any questions, tap ‘Support’ in the app.
Sep 10, 2026 - 15:25 BST

Scheduled Maintenance

Maintenance: EUR & USD payments Sep 13, 2026 01:00-03:00 BST

When? Sunday 13 September 2026 from 1am - 3am (BST)

What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.

When will EUR & USD services resume? We’ll update this message when the maintenance is over, and services are back to normal.

Tap Support in the app if you’d like to speak to us.
Posted on Sep 09, 2026 - 14:52 BST

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

Unresolved incident: Phone calls: temporary audio issues.

Sep 9, 2026

Faster Payments, card services, and card payments.
Completed - The scheduled maintenance has been completed.
Sep 9, 06:35 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:30 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 16:21 BST
Scheduled - When: Wednesday 9 September, 6:30 am - 6:32 am

What’s happening?

Some card services, like viewing your card details, and making card payments might be impacted during this window.

Faster Payments for members with the sort code 23-69-72 may also be affected.

If your payment doesn't go through, wait until the 2-minute window is over before trying again.

Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Sep 7, 08:21 BST

Sep 8, 2026

Phone calls audio issues
Resolved - We’ve resolved the issue affecting inbound call audio.
You can now call us as normal without any audio delays.
Thanks for giving us the time to resolve this.
Sep 8, 13:23 BST
Investigating - We're experiencing an issue with incoming phone calls – audio is lagging. As a result, our support team may need to ask you to repeat questions or clarify details.
We are working to resolve this as quickly as possible. Thank you for your patience.
If you have any questions, tap ‘Support’ in the app.
Sep 8, 11:50 BST

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

Sep 1, 2026

Adding Money via Cards or Digital wallets
Resolved - Adding Money via Cards or Digital wallet is available again

Thanks for your patience, and we’re sorry for any disruption this caused.

Tap ‘Support’ in the app if you have questions or need assistance.
Sep 1, 07:24 BST
Investigating - We're experiencing an issue with adding Money via Cards or Digital wallets.

We had to temporarily disable it and expect to enable it early morning.

If you have any questions, tap 'Support' in the app.
Sep 1, 01:43 BST

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage