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All Systems Operational

UK Tide App Operational

UK Tide on the Web Operational

Making Payments (UK) Operational

New Member Sign-up (UK) Operational

Member Support (UK) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 30, 2023

No incidents reported today.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023

Account balance updates: delays expected

Resolved - This incident has been resolved.
Nov 20, 09:49 GMT

Investigating - Your account balance might not be updating on your app timeline.

If your balance hasn’t updated properly, don’t repeat any payments yet. Your balance will refresh and update in up to 2 hours.

We’re fixing the delays, but please expect this issue to continue over the weekend, until Monday 20 November.

We apologise for the inconvenience and thank you for your patience over the next few days.
For urgent balance queries, tap ‘Support’ in your app.
Nov 17, 14:43 GMT

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

Error

Resolved - Issue is now resolved
Nov 17, 12:34 GMT

Investigating - We’re experiencing an issue that may prevent your account balance from updating.
If your balance is not updating, please don’t repeat any payments for the time being.
We’re resolving this as fast as possible.
For urgent balance queries, tap ‘Support’ in your app.
Nov 17, 09:34 GMT

Nov 16, 2023

No incidents reported.