Resolved -
You can now continue to register your company or issue a Confirmation Filling to Companies House. Thank you for your patience while we got things back to normal.
Mar 2, 14:56 GMT
Update -
We are continuing to investigate this issue.
Mar 2, 14:35 GMT
Investigating -
We're currently experiencing a delay in issuing personal codes for new and existing users, looking to register their company or issue a Confirmation Filling to Companies House. We're working to resolve this and will update this page when we can help you issue your personal code. Apologies for the inconvenience. For urgent queries, tap 'Support' in your app and we'll help you.
Mar 2, 13:47 GMT
We've resolved the issue that was affecting inbound payments and outbound payments. Payments are now running as usual.
Thanks for your patience while we sorted this out.
If you have any queries, tap 'Support' in the app and we'll help you.
Feb 27, 19:26 GMT
Identified -
Update: Payment services issue
New inbound and outbound payments are currently going through normally.
We're looking into inbound payments that are still not showing on members’ timelines and outbound payments that still appear as ‘Pending’.
We're sorry for any inconvenience.
For urgent queries, tap 'Support' in the app and we'll help you
Feb 27, 11:05 GMT
Investigating -
We’re experiencing an outage affecting some of our services.
Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved.
Some outbound payments are successfully being debited from members’ accounts, but are showing as pending and are currently held in a queue. They will be received by the recipient once this is resolved.
Please don’t repeat any payments for the time being.
We’re very sorry for the disruption, and we’ll keep you updated on this page.
If you need any help - tap ‘Support’ in the app.
Feb 27, 10:22 GMT