Tide Status

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All Systems Operational

UK Tide App Operational

UK Tide on the Web Operational

Making Payments (UK) Operational

New Member Sign-up (UK) Operational

Member Support (UK) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 27, 2024

No incidents reported today.

Jul 26, 2024

No incidents reported.

Jul 25, 2024

No incidents reported.

Jul 24, 2024

No incidents reported.

Jul 23, 2024

No incidents reported.

Jul 22, 2024

No incidents reported.

Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

Error

Resolved - The outage has been resolved and cheques can be deposited without any issues.
Jul 19, 16:34 BST

Identified - ClearBank’s partner - Crowdstrike, is experiencing an outage affecting some of our services.

Affected service: Digital cheque deposits are failing.

Please don’t try to deposit cheques until the Crowdstrike outage is resolved. We will continue to update this page with progress on the issue.

If you require help - tap ‘Support’ in the app.

Thank you for your patience.
Jul 19, 10:39 BST

Jul 18, 2024

Tide App unavailable

Resolved - We are happy that this issue is now resolved and root cause is understood and addressed.

The impact was from 09:05 until 09:31 this morning.

Thank you for your patience and understanding.
Jul 18, 09:56 BST

Monitoring - We have restored the service and are currently monitoring to ensure the App remains stable.
Jul 18, 09:32 BST

Investigating - The Tide app is currently experiencing a problem affecting Members trying to Login. The team are aware and working on this critical issue. Please bare with us, we apologise for this interruption.
Jul 18, 09:27 BST

Jul 17, 2024

No incidents reported.

Jul 16, 2024

Error

Resolved - All of the issues have been resolved and the payments and payee functionalities are working as expected.

We apologise for any inconvenience.
Jul 16, 15:41 BST

Identified - We’re experiencing an issue that’s causing some Outbound Payments to fail. You may also have trouble adding payees at the moment.

Failed payments are not being held in a queue, so you can attempt them again. Please check back here to see when this issue has been fully resolved.

For urgent queries, tap ‘Support’ in the app.

We apologise for any inconvenience you’re experiencing at this time.
Jul 16, 14:46 BST

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.