All Systems Operational

Scheduled Maintenance

Savings and Investments account opening, deposits, and withdrawals Sep 17, 2026 04:30-05:00 BST

When: Thursday 17 September 2026, 04:30 – 05:00am

What’s happening? During this time, the following won't be available:

- Opening a Tide Instant Saver (TIS), Cash ISA, Tax Saver Account, and Tide Investment Account (TIA)
- Depositing to and withdrawing from your TIS and Cash ISA.

You'll be able to see your Savings and Investments account balance.

How will I know the maintenance is over? When the services are back to normal we’ll update this message.

Tap Support in the app if you’d like to speak to us.

Thanks for your patience.
Posted on Sep 15, 2026 - 15:26 BST

Sep 16, 2026

Phone calls: temporary audio issues
Resolved - We’ve resolved the issue affecting inbound call audio.
You can now call us as normal without any audio delays.
Thanks for giving us the time to resolve this.
Sep 16, 08:50 BST
Investigating - We are currently experiencing audio lag on incoming phone calls.
Our team is working to resolve this as quickly as possible.
During this time, our team may ask you to repeat details to ensure we assist you accurately. Thank you for your patience.
If you have any questions, tap ‘Support’ in the app.
Sep 10, 15:25 BST

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

Maintenance: EUR & USD payments
Completed - The scheduled maintenance has been completed.
Sep 13, 03:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 01:00 BST
Scheduled - When? Sunday 13 September 2026 from 1am - 3am (BST)

What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.

When will EUR & USD services resume? We’ll update this message when the maintenance is over, and services are back to normal.

Tap Support in the app if you’d like to speak to us.
Sep 9, 14:52 BST

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Sep 9, 2026

Faster Payments, card services, and card payments.
Completed - The scheduled maintenance has been completed.
Sep 9, 06:35 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:30 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 8, 16:21 BST
Scheduled - When: Wednesday 9 September, 6:30 am - 6:32 am

What’s happening?

Some card services, like viewing your card details, and making card payments might be impacted during this window.

Faster Payments for members with the sort code 23-69-72 may also be affected.

If your payment doesn't go through, wait until the 2-minute window is over before trying again.

Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Sep 7, 08:21 BST

Sep 8, 2026

Phone calls audio issues
Resolved - We’ve resolved the issue affecting inbound call audio.
You can now call us as normal without any audio delays.
Thanks for giving us the time to resolve this.
Sep 8, 13:23 BST
Investigating - We're experiencing an issue with incoming phone calls – audio is lagging. As a result, our support team may need to ask you to repeat questions or clarify details.
We are working to resolve this as quickly as possible. Thank you for your patience.
If you have any questions, tap ‘Support’ in the app.
Sep 8, 11:50 BST

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

No incidents reported.

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