Tide Status

All Systems Operational

Tide App Operational

Tide on the Web Operational

Member Support Operational

New Member Sign-up Operational

Making Payments Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

🛠 Payment systems maintenance 🛠 Jan 23, 22:00-23:30 UTC

Sat 23 Jan 22:00 - 23:30
During this time you won’t be able to make card payments or outbound transfers. Payments sent to you will be delayed until after maintenance is finished.
Posted on Jan 22, 17:52 UTC

Past Incidents

Jan 23, 2021

No incidents reported today.

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

Degraded Performance - Tide

Resolved - We have now restored the Tide service. You should now be able to login and use Tide as usual.

We apologise for this impact on your Tide experience, thank you for your patience.
Jan 14, 18:57 UTC

Investigating - We're experiencing an issue affecting our Tide platform.

You may be experiencing a degraded performance.

We are currently looking into the issue.
Jan 14, 18:49 UTC

Incident Update

Completed - The scheduled maintenance has been completed.
Jan 14, 10:46 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 19:52 UTC

Scheduled - Following on from our earlier incident, nearly all of our functionality has been restored. The team will continue to review the last few services and monitor the system. If you encounter any issues, please bear with us as we complete this process.
Jan 13, 19:50 UTC

Jan 13, 2021

Tide wide incident

Resolved - This issue has now been resolved. All our main services have been restored.
Jan 13, 19:47 UTC

Monitoring - All functionality has now been restored, thank you again for your patience. The team will continue to monitor our platforms closely.

Tide apologises for any inconvenience this has caused you.
Jan 13, 19:08 UTC

Update - Core services are currently being restored. We thank you for your on-going patience.
Jan 13, 18:33 UTC

Update - We are in the process of restoring services as quickly and safely as possible. We apologise for the interruption to our platform.
Jan 13, 17:55 UTC

Identified - We are currently experiencing a major problem affecting all services. We understand what has happened and are currently working to restore services as quickly as possible.
A further update will be posted here in 30 minutes, at the latest.
Jan 13, 17:22 UTC

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.