Tide Status

Jan 22, 2025

No incidents reported today.

Jan 21, 2025

Resolved - This incident has been resolved.
Jan 21, 10:17 GMT

Investigating - Some members can’t log in to the app or Tide on the web.

We’re fixing this - please check back here for further updates.

For urgent queries, tap ‘Support’ in the app, or email hello@tide.co.

We apologise for the inconvenience.
Jan 21, 09:24 GMT

Degraded performance

Resolved - This incident has been resolved.
Jan 21, 08:37 GMT

Investigating - Some members can’t log in to the app or Tide on the web.

We’re fixing this - please check back here for further updates.

For urgent queries, tap ‘Support’ in the app, or email hello@tide.co.

We apologise for the inconvenience.
Jan 21, 08:34 GMT

Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

Error

Resolved - Resolved: Inbound payments delay
Jan 14, 12:15 GMT

Update - Inbound Payments were delayed, but are now going through normally.

Thanks for giving us the time to resolve this.
Jan 14, 11:56 GMT

Identified - Inbound Payments are being delayed.

These payments are being held in a queue and will soon go through normally.

Please check back here for updates on this issue.

For urgent queries, tap ‘Support’ in the app.

We apologise for any inconvenience you might experience at this time.
Jan 14, 11:51 GMT

Jan 13, 2025

No incidents reported.

Jan 12, 2025

EUR SEPA payments

Completed - The scheduled maintenance has been completed.
Jan 12, 03:00 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 12, 01:00 GMT

Scheduled - When: Sunday 12 January, from 1am - 3am

What’s happening? EUR SEPA payments (in-app and Web) will be unavailable due to planned maintenance.

When will EUR SEPA services resume?

We’ll update this message when the maintenance is over, and services are back to normal.

Tap Support in the app if you’d like to speak to us.
Jan 8, 11:38 GMT

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

Planned maintenance

Completed - The scheduled maintenance has been completed.
Jan 9, 06:30 GMT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 06:00 GMT

Scheduled - When: 9 January 2025, 6:00am - 6:30am

What: Members can’t use the Tide app or Tide on the web services during this time

We’ll confirm here when the maintenance is complete.

If you have any urgent queries during this window, email hello@tide.co to let us know.

Thanks for your patience while we make improvements.
Jan 8, 12:09 GMT

Jan 8, 2025

No incidents reported.