All Systems Operational
Past Incidents
Sep 17, 2026
Completed -
The scheduled maintenance has been completed.
Sep 17, 05:00 BST
Sep 17, 05:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:30 BST
Sep 17, 04:30 BST
Scheduled -
When: Thursday 17 September 2026, 04:30 – 05:00am
What’s happening? During this time, the following won't be available:
- Opening a Tide Instant Saver (TIS), Cash ISA, Tax Saver Account, and Tide Investment Account (TIA)
- Depositing to and withdrawing from your TIS and Cash ISA.
You'll be able to see your Savings and Investments account balance.
How will I know the maintenance is over? When the services are back to normal we’ll update this message.
Tap Support in the app if you’d like to speak to us.
Thanks for your patience.
Sep 15, 15:26 BST
What’s happening? During this time, the following won't be available:
- Opening a Tide Instant Saver (TIS), Cash ISA, Tax Saver Account, and Tide Investment Account (TIA)
- Depositing to and withdrawing from your TIS and Cash ISA.
You'll be able to see your Savings and Investments account balance.
How will I know the maintenance is over? When the services are back to normal we’ll update this message.
Tap Support in the app if you’d like to speak to us.
Thanks for your patience.
Sep 15, 15:26 BST
Sep 16, 2026
Resolved -
We’ve resolved the issue affecting inbound call audio.
You can now call us as normal without any audio delays.
Thanks for giving us the time to resolve this.
Sep 16, 08:50 BST
You can now call us as normal without any audio delays.
Thanks for giving us the time to resolve this.
Sep 16, 08:50 BST
Investigating -
We are currently experiencing audio lag on incoming phone calls.
Our team is working to resolve this as quickly as possible.
During this time, our team may ask you to repeat details to ensure we assist you accurately. Thank you for your patience.
If you have any questions, tap ‘Support’ in the app.
Sep 10, 15:25 BST
Our team is working to resolve this as quickly as possible.
During this time, our team may ask you to repeat details to ensure we assist you accurately. Thank you for your patience.
If you have any questions, tap ‘Support’ in the app.
Sep 10, 15:25 BST
Sep 15, 2026
No incidents reported.
Sep 14, 2026
No incidents reported.
Sep 13, 2026
Completed -
The scheduled maintenance has been completed.
Sep 13, 03:00 BST
Sep 13, 03:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 01:00 BST
Sep 13, 01:00 BST
Scheduled -
When? Sunday 13 September 2026 from 1am - 3am (BST)
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume? We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Sep 9, 14:52 BST
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume? We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Sep 9, 14:52 BST
Sep 12, 2026
No incidents reported.
Sep 11, 2026
No incidents reported.
Sep 10, 2026
Sep 9, 2026
Completed -
The scheduled maintenance has been completed.
Sep 9, 06:35 BST
Sep 9, 06:35 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:30 BST
Sep 9, 06:30 BST
Update -
We will be undergoing scheduled maintenance during this time.
Sep 8, 16:21 BST
Sep 8, 16:21 BST
Scheduled -
When: Wednesday 9 September, 6:30 am - 6:32 am
What’s happening?
Some card services, like viewing your card details, and making card payments might be impacted during this window.
Faster Payments for members with the sort code 23-69-72 may also be affected.
If your payment doesn't go through, wait until the 2-minute window is over before trying again.
Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Sep 7, 08:21 BST
What’s happening?
Some card services, like viewing your card details, and making card payments might be impacted during this window.
Faster Payments for members with the sort code 23-69-72 may also be affected.
If your payment doesn't go through, wait until the 2-minute window is over before trying again.
Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Sep 7, 08:21 BST
Sep 8, 2026
Resolved -
We’ve resolved the issue affecting inbound call audio.
You can now call us as normal without any audio delays.
Thanks for giving us the time to resolve this.
Sep 8, 13:23 BST
You can now call us as normal without any audio delays.
Thanks for giving us the time to resolve this.
Sep 8, 13:23 BST
Investigating -
We're experiencing an issue with incoming phone calls – audio is lagging. As a result, our support team may need to ask you to repeat questions or clarify details.
We are working to resolve this as quickly as possible. Thank you for your patience.
If you have any questions, tap ‘Support’ in the app.
Sep 8, 11:50 BST
We are working to resolve this as quickly as possible. Thank you for your patience.
If you have any questions, tap ‘Support’ in the app.
Sep 8, 11:50 BST
Sep 7, 2026
No incidents reported.
Sep 6, 2026
No incidents reported.
Sep 5, 2026
No incidents reported.
Sep 4, 2026
No incidents reported.
Sep 3, 2026
No incidents reported.