All Systems Operational

Scheduled Maintenance

Maintenance: EUR & USD payments, FX Conversions Nov 15, 2026 01:00-03:00 GMT

What’s happening? EUR & USD payments, FX Conversions (in-app and Web) will be unavailable due to planned maintenance.

When will EUR, USD & FX services resume?

We’ll update this message when the maintenance is over, and services are back to normal.

Tap Support in the app if you’d like to speak to us.
Posted on Nov 14, 2026 - 11:14 GMT

Planned maintenance: New applications Nov 15, 2026 05:00-09:00 GMT

Due to scheduled maintenance, joining Tide might take a little longer than usual.

We're going through any backlog as quickly as we can and we'll notify you in your app to let you know if we've got you on board.

Apologies for the inconvenience.
For urgent queries, tap 'Support' in your app or email hello@tide.co and we'll help you.
Posted on Oct 26, 2026 - 11:23 GMT

Scheduled Maintenance: Faster Payments Nov 17, 2026 07:00-07:30 GMT

Date: Tuesday 17 November 2026
Start time: 07:00 GMT
Expected duration: Up to 30 minutes
Services affected: Faster Payments
Who is affected: Members with sort code 236972

Details:

Customers using Faster Payments may experience a brief delay in payment processing while the maintenance is in progress. Any slowdown in processing speeds should be temporary.

We apologise for any inconvenience. We will update this page if anything changes.
Posted on Nov 11, 2026 - 07:25 GMT

Nov 14, 2026

No incidents reported today.

Nov 13, 2026

No incidents reported.

Nov 12, 2026

Maintenance: Digital cheque deposits
Completed - The scheduled maintenance has been completed.
Nov 12, 04:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 03:30 GMT
Scheduled - When: Thursday 12 November 2026, 3:30am – 4:30am

We’re doing some maintenance on Thursday 12 November, between 3:30am and 4:30am.
During this time, you might not be able to deposit cheques in the app.
Cheque deposits will work as usual after 4:30am.

If you need help or your cheque isn’t going through, tap ‘Support’ in your app.
Nov 11, 14:47 GMT

Nov 11, 2026

No incidents reported.

Nov 10, 2026

Some card payments are being declined
Resolved - We've resolved this as quickly as possible and card payments are now going through normally.

You can retry any previously declined payments.

Once again, thank you for your patience.
Nov 10, 17:02 GMT
Identified - Some card payments that require 3D Secure (3DS) verification may fail even if funds are available. As a result, online card payments that require security verification may fail.

Please don't retry declined transactions until we've fixed this.

ATM withdrawals are unaffected.

We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience.

For urgent assistance, tap ‘Support’ in the app.
Nov 10, 16:18 GMT

Nov 9, 2026

Maintenance: Online card payments, cash deposits, viewing card details
Completed - The scheduled maintenance has been completed.
Nov 9, 15:07 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 14:00 GMT
Scheduled - Our partner will be doing some maintenance between 2:00 pm - 3:00 pm.
During this time, online card payments, cash deposits, viewing card details, and some other card services might not work.
If your payment gets declined, wait 5 - 10 minutes and try again.
Nov 9, 09:58 GMT

Nov 8, 2026

No incidents reported.

Nov 7, 2026

No incidents reported.

Nov 6, 2026

No incidents reported.

Nov 5, 2026

No incidents reported.

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Some card payments are being declined
Resolved - Card payments: fixed

We've resolved this as quickly as possible and card payments are now going through normally.

You can retry any previously declined payments.

Once again, thank you for your patience.
Nov 3, 15:00 GMT
Identified - Some card payments that require 3D Secure (3DS) verification may fail even if funds are available. As a result, online card payments that require security verification may fail.

Please don't retry declined transactions until we've fixed this.

ATM withdrawals are unaffected.

We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience.

For urgent assistance, tap ‘Support’ in the app.
Nov 3, 14:21 GMT

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

No incidents reported.

Incident History Powered by Atlassian Statuspage