Update - The fix for this issue was moved to app version 3.116.0 to be released by the end of the week.
Apr 21, 2025 - 12:00 BST
Identified - Issue: Incorrect outbound payment amount displayed in the app. Some payments may seem reduced by 1 penny on the payment confirmation screen.
Behaviour: Despite this glitch, the amount you enter is the amount that will be sent – e.g. if you enter ‘£20.00’, you may see ‘£19.99’ when you get to the confirmation screen, but the amount you send will be £20.
Resolution: We expect this to be fixed by 18 April 2025 in the updated version of the Tide app – 3.115.0. We'll update this page again when the new version is available.
Following an app update, you should not encounter this issue. We’re sorry for any inconvenience and we appreciate your patience.
Apr 11, 2025 - 18:34 BST
Resolved -
The issue has been resolved.
Apr 22, 11:24 BST
Identified -
Incident: A technical issue has caused a small number of Inbound Payments to be delayed this morning, appearing instead as ‘pending’ on the timeline.
Resolution: We’re expecting this issue to be resolved soon – we don’t expect that any payments will need to be made again.
If you have an Inbound Payments appearing as ‘pending’ and you’re unsure if it’s related to this issue, just tap ‘Support’ in the app and we’ll let you know.
Apr 22, 10:30 BST
Resolved -
This incident has been resolved.
Apr 22, 07:33 BST
Update -
We are continuing to work on a fix for this issue.
Apr 22, 07:29 BST
Identified -
One of our service providers is experiencing an issue that is affecting some of Tide's functionalities. Member's might be facing issues when using Payment Links, Tap2Pay and Card Reader Payments. Additionally Add Money via Credit or Debit cards is not functional as well.
We'll provide an update here as soon as the services have been restored.
For urgent queries, tap ‘Support’ in the app, or email hello@tide.co.
We apologise for the inconvenience.
Apr 21, 20:30 BST
Completed -
The scheduled maintenance has been completed.
Apr 22, 07:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 06:00 BST
Scheduled -
Tuesday 22 April: The Tide Platform will be undergoing maintenance between 6:00 and 7:00 am
During these hours, it will not be possible to open a Tide account or connect with us via Open Banking.
We apologise for any inconvenience this maintenance window might cause. If you have any concerns, tap ‘Support’ in your app when maintenance has finished.
Apr 21, 19:08 BST