Tide Status

Sort code and account number not visible for some members

Monitoring - We have included the fix for this issue in Tide app version 3.192. If you're still facing the issue, we kindly ask you to update to this version.

We kindly ask you to contact our Member Support team for any further assistance.
Jul 02, 2026 - 13:14 BST

Update - A fix has been developed. The rollout is expected to begin tomorrow, Monday, and reach everyone affected over the following few days.

If you're unable to see your account details but urgently need them, please find those on your Account Verification Letter on the Tide app, or contact our Member Support team for assistance.
Jun 28, 2026 - 08:02 BST

Identified - The issue has been identified and a fix is being implemented.
Jun 28, 2026 - 00:43 BST

Investigating - We’re looking into and addressing an issue where some members are unable to view their accounts' sort code and account number.

We thank you for your patience.
Jun 28, 2026 - 00:42 BST

Past Incidents

Jul 2, 2026

Unresolved incident: Sort code and account number not visible for some members.

Jul 1, 2026

Issues with Online Card Payments

Resolved - The issue affecting online card payments has now been resolved and you can continue making card payments normally.

We apologize for any inconvenience caused and thank you for your patience.
Jul 1, 16:53 BST

Investigating - We are currently experiencing an issue that is causing some online card payments to decline.

We’re actively working to resolve this as quickly as possible. If your payment was declined, please hold off on retrying for the moment to avoid duplicate pending charges.

Please check back here for updates as we work toward a fix. We appreciate your patience.
Jul 1, 16:32 BST

ATM balance issue

Resolved - The issue affecting the balance shown for members at ATMs has now been resolved.

Balances displayed at ATMs should now be correct. If you continue to experience any issues, please check your balance in the Tide app or contact Support.

We apologise for any inconvenience caused and thank you for your patience.
Jul 1, 16:44 BST

Identified - We’re experiencing an issue with the balance shown for members at ATMs.

To make sure you’re seeing the correct balance for your account, use your Tide app.

We’re working on this to get it fixed, and will update you when this is resolved.
Jul 1, 11:15 BST

Jun 30, 2026

Confirmation of Payee for new payees is failing

Resolved - The issue has been resolved and you can now use the Confirmation of payee functionality.

Thank you for your patience.
Jun 30, 16:40 BST

Identified - We’re experiencing issues with our Confirmation of Payee tool.

We recommend making payments to new payees, once this is resolved.

But, if you need to make a payment to a new payee, you’ll need to verify manually, tap: Proceed manually > approve the recipient. Just make sure you have entered the correct payee details.

Payments to existing payees are going through as usual.

For urgent queries, tap ‘Support’ in the app.

We apologise for any inconvenience.
Jun 30, 16:14 BST

Jun 29, 2026

No incidents reported.

Jun 28, 2026

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026

No incidents reported.

Jun 23, 2026

No incidents reported.

Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

Jun 18, 2026

No incidents reported.