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All Systems Operational

UK Tide App Operational

UK Tide on the Web Operational

Making Payments (UK) Operational

New Member Sign-up (UK) Operational

Member Support (UK) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

EUR SEPA payments Dec 8, 2024 01:00-03:00 GMT

EUR SEPA payments (in-app and Web) will be unavailable due to planned maintenance.

We’ll update this message when the maintenance is over, and services are back to normal.

Tap Support in the app if you’d like to speak to us.
Posted on Nov 27, 2024 - 11:24 GMT

Past Incidents

Dec 5, 2024

No incidents reported today.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

No incidents reported.

Nov 21, 2024

Payments issues

Resolved - These 2 separate issues have now been resolved.

If any payments are still not showing or are being returned then please reach out to us through the usual channel.

We apologise for this interruption.
Nov 21, 12:36 GMT

Investigating - We’re experiencing an issue that’s causing some Faster Payments to be refunded automatically and also for payments either not to be showing in our Members timeline or showing as pending.

If your payment was refunded, don’t reattempt it for now. Please check back here to see when this issue has been fully resolved.

If you are seeing Pending transactions on your timeline, this is just a delay in updating your account. The payments have been processed - do not retry any payments until we have resolved the issue.

For urgent queries, tap ‘Support’ in the app.

We apologise for any inconvenience you’re experiencing at this time.
Nov 21, 09:34 GMT