All Systems Operational
Tide App ? Operational
Tide on the Web ? Operational
Making Payments Operational
New Member Sign-up Operational
Member Support Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 7, 2023

No incidents reported today.

Feb 6, 2023

No incidents reported.

Feb 5, 2023

No incidents reported.

Feb 4, 2023

No incidents reported.

Feb 3, 2023

No incidents reported.

Feb 2, 2023

No incidents reported.

Feb 1, 2023
Resolved - All services are now restored to normal.
Feb 1, 22:38 GMT
Identified - We have identiefied the issue and mitigated the impact for now.
Feb 1, 21:54 GMT
Investigating - We're experiencing an outage affecting our Tide platform.

You may be unable to login or experience issues with core functionality.

We are currently working to restore the service to you as soon as possible.

Feb 1, 21:35 GMT
Jan 31, 2023

No incidents reported.

Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023
Resolved - We have now restored the Tide service. You should now be able to login and use Tide as usual.

We apologise for this impact on your Tide experience, thank you for your patience.

Jan 28, 06:40 GMT
Investigating - We're experiencing an issue affecting our Tide platform.

You may be experiencing problems using the application.

We are currently looking into the issue.

Jan 28, 06:38 GMT
Jan 27, 2023

No incidents reported.

Jan 26, 2023
Resolved - Inbound and outbound payments should now be back to normal. The backlog should also now be clear.
Jan 26, 19:38 GMT
Monitoring - The backed up queue of transactions is now starting to clear. We shall monitor the situation to ensure that the queues clear correctly.
Jan 26, 17:55 GMT
Update - We apologise for the continued problems being experience when trying to make and receive Faster payments.

It is our highest priority to have this resolved as soon as possible.

Jan 26, 16:35 GMT
Identified - The problem has been isolated and we are in the process of fixing the interruption.
Jan 26, 14:47 GMT
Investigating - We are currently experiencing a problem affecting Faster Payments, both Inbound and Outbound. The problem appears to have started just after 1pm today.

Outbound Payments are queued, there is no need to re-send those.

We'll update you as soon as we know when this will be fixed

Jan 26, 14:34 GMT
Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.