Tide Status

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All Systems Operational

UK Tide App Operational

UK Tide on the Web Operational

Making Payments (UK) Operational

New Member Sign-up (UK) Operational

Member Support (UK) Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 1, 2023

No incidents reported today.

Mar 31, 2023

No incidents reported.

Mar 30, 2023

No incidents reported.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

Adding a new Payee issues

Resolved - This issue has now been resolved and we can confirm that SMS notifications for new Payees are now being sent. If this has affected you, please try again.

We apologise for this lengthy interruption.
Mar 22, 16:36 GMT

Investigating - We are aware of reports from Members, that some are unable to add a new Payee. This appears to be an issue with the sending of the SMS. The team are investigating the problem.

We apologise for any inconvenience this may be causing anyone.
Mar 22, 10:30 GMT

Card controls and Onboarding degraded

Resolved - A fix was deployed and all related features can be used again as normal.

We apologize for any inconvenience caused!
Mar 22, 12:13 GMT

Identified - Due to an issue in our infrastructure some of Tides' functionality is currently deprecated:
- Applicants might not be able to complete their onboarding journey.
- Card controls might not load or error.

The cause has been identified and we are working on implementing a fix.
Mar 22, 10:57 GMT

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.