We have been monitoring the situation for 24 hours and we are now confident that the problem has been resolved.
If you believe that you are still experiencing a problem, please reach out to our Member Support team in the usual manner.
Thank you for you patience. Tide apologises for the inconvenience this will have caused.
May 11, 12:05 BST
A fix has been implemented and we are monitoring the results.
May 10, 12:30 BST
We apologise for the on-going issues when making payments both with your cards and within the app.
We are making a change and hope to see an improvement shortly.
May 10, 10:28 BST
We understand there are reports of a possible re-occurrence of yesterdays issue affecting Payment types.
The team are investigating as a matter of urgency.
May 10, 09:06 BST