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Investigating - Due to technical issues, joining Tide might take a little longer than usual.
We're going through any backlog as quickly as we can and we’ll let you know in your app if we've got you on board.
Our apologies for the inconvenience, we’ll update you as soon as we get this fixed.
For urgent queries, tap 'Support' in your app or email hello@tide.co and we'll help you.
Jul 14, 2026 - 17:27 BST
We're going through any backlog as quickly as we can and we’ll let you know in your app if we've got you on board.
Our apologies for the inconvenience, we’ll update you as soon as we get this fixed.
For urgent queries, tap 'Support' in your app or email hello@tide.co and we'll help you.
Jul 14, 2026 - 17:27 BST
Past Incidents
Jul 14, 2026
Unresolved incident: Delays to the joining process.
Jul 13, 2026
Resolved -
We have confirmed that the implemented fix has effectively resolved the issue.
Jul 13, 08:18 BST
Jul 13, 08:18 BST
Monitoring -
We have included the fix for this issue in Tide app version 3.192. If you're still facing the issue, we kindly ask you to update to this version.
We kindly ask you to contact our Member Support team for any further assistance.
Jul 2, 13:14 BST
We kindly ask you to contact our Member Support team for any further assistance.
Jul 2, 13:14 BST
Update -
A fix has been developed. The rollout is expected to begin tomorrow, Monday, and reach everyone affected over the following few days.
If you're unable to see your account details but urgently need them, please find those on your Account Verification Letter on the Tide app, or contact our Member Support team for assistance.
Jun 28, 08:02 BST
If you're unable to see your account details but urgently need them, please find those on your Account Verification Letter on the Tide app, or contact our Member Support team for assistance.
Jun 28, 08:02 BST
Identified -
The issue has been identified and a fix is being implemented.
Jun 28, 00:43 BST
Jun 28, 00:43 BST
Investigating -
We’re looking into and addressing an issue where some members are unable to view their accounts' sort code and account number.
We thank you for your patience.
Jun 28, 00:42 BST
We thank you for your patience.
Jun 28, 00:42 BST
Jul 12, 2026
Completed -
The scheduled maintenance has been completed.
Jul 12, 16:00 BST
Jul 12, 16:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 14:00 BST
Jul 12, 14:00 BST
Scheduled -
Due to scheduled maintenance, joining Tide might take a little longer than usual.
We're going through any backlog as quickly as we can and we'll notify you in your app to let you know if we've got you on board.
Apologies for the inconvenience.
For urgent queries, tap 'Support' in your app or email hello@tide.co and we'll help you.
Jul 9, 12:03 BST
We're going through any backlog as quickly as we can and we'll notify you in your app to let you know if we've got you on board.
Apologies for the inconvenience.
For urgent queries, tap 'Support' in your app or email hello@tide.co and we'll help you.
Jul 9, 12:03 BST
Completed -
The scheduled maintenance has been completed.
Jul 12, 07:15 BST
Jul 12, 07:15 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 23:45 BST
Jul 11, 23:45 BST
Scheduled -
When: Saturday 11 July, 11:45 pm - Sunday 12 July, 07:15 am
What’s happening?
Faster Payments OUT will be queued during this window, while Faster Payments IN may be reversed and credited back to your account.
Please, do not reattempt pending or reversed payments. They will go through normally after the maintenance, on Sunday morning.
Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Jul 6, 15:09 BST
What’s happening?
Faster Payments OUT will be queued during this window, while Faster Payments IN may be reversed and credited back to your account.
Please, do not reattempt pending or reversed payments. They will go through normally after the maintenance, on Sunday morning.
Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Jul 6, 15:09 BST
Completed -
The scheduled maintenance has been completed.
Jul 12, 03:00 BST
Jul 12, 03:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 01:00 BST
Jul 12, 01:00 BST
Scheduled -
When: Sunday 12 July 2026 from 1am - 3am (BST)
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Jul 10, 14:08 BST
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Jul 10, 14:08 BST
Jul 11, 2026
Jul 10, 2026
No incidents reported.
Jul 9, 2026
No incidents reported.
Jul 8, 2026
No incidents reported.
Jul 7, 2026
No incidents reported.
Jul 6, 2026
No incidents reported.
Jul 5, 2026
No incidents reported.
Jul 4, 2026
No incidents reported.
Jul 3, 2026
No incidents reported.
Jul 2, 2026
Resolved -
The issue affecting online card payments has now been resolved and you can continue making card payments normally.
We apologize for any inconvenience caused and thank you for your patience.
Jul 2, 18:20 BST
We apologize for any inconvenience caused and thank you for your patience.
Jul 2, 18:20 BST
Identified -
We are currently experiencing an issue that is causing some online card payments to decline.
We’re actively working to resolve this as quickly as possible. If your payment was declined, please hold off on retrying for the moment to avoid duplicate pending charges.
Please check back here for updates as we work toward a fix. We appreciate your patience.
Jul 2, 17:40 BST
We’re actively working to resolve this as quickly as possible. If your payment was declined, please hold off on retrying for the moment to avoid duplicate pending charges.
Please check back here for updates as we work toward a fix. We appreciate your patience.
Jul 2, 17:40 BST
Jul 1, 2026
Resolved -
The issue affecting online card payments has now been resolved and you can continue making card payments normally.
We apologize for any inconvenience caused and thank you for your patience.
Jul 1, 16:53 BST
We apologize for any inconvenience caused and thank you for your patience.
Jul 1, 16:53 BST
Investigating -
We are currently experiencing an issue that is causing some online card payments to decline.
We’re actively working to resolve this as quickly as possible. If your payment was declined, please hold off on retrying for the moment to avoid duplicate pending charges.
Please check back here for updates as we work toward a fix. We appreciate your patience.
Jul 1, 16:32 BST
We’re actively working to resolve this as quickly as possible. If your payment was declined, please hold off on retrying for the moment to avoid duplicate pending charges.
Please check back here for updates as we work toward a fix. We appreciate your patience.
Jul 1, 16:32 BST
Resolved -
The issue affecting the balance shown for members at ATMs has now been resolved.
Balances displayed at ATMs should now be correct. If you continue to experience any issues, please check your balance in the Tide app or contact Support.
We apologise for any inconvenience caused and thank you for your patience.
Jul 1, 16:44 BST
Balances displayed at ATMs should now be correct. If you continue to experience any issues, please check your balance in the Tide app or contact Support.
We apologise for any inconvenience caused and thank you for your patience.
Jul 1, 16:44 BST
Identified -
We’re experiencing an issue with the balance shown for members at ATMs.
To make sure you’re seeing the correct balance for your account, use your Tide app.
We’re working on this to get it fixed, and will update you when this is resolved.
Jul 1, 11:15 BST
To make sure you’re seeing the correct balance for your account, use your Tide app.
We’re working on this to get it fixed, and will update you when this is resolved.
Jul 1, 11:15 BST
Jun 30, 2026
Resolved -
The issue has been resolved and you can now use the Confirmation of payee functionality.
Thank you for your patience.
Jun 30, 16:40 BST
Thank you for your patience.
Jun 30, 16:40 BST
Identified -
We’re experiencing issues with our Confirmation of Payee tool.
We recommend making payments to new payees, once this is resolved.
But, if you need to make a payment to a new payee, you’ll need to verify manually, tap: Proceed manually > approve the recipient. Just make sure you have entered the correct payee details.
Payments to existing payees are going through as usual.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience.
Jun 30, 16:14 BST
We recommend making payments to new payees, once this is resolved.
But, if you need to make a payment to a new payee, you’ll need to verify manually, tap: Proceed manually > approve the recipient. Just make sure you have entered the correct payee details.
Payments to existing payees are going through as usual.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience.
Jun 30, 16:14 BST