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All Systems Operational
Past Incidents
Nov 10, 2025
No incidents reported today.
Nov 9, 2025
Completed -
The scheduled maintenance has been completed.
Nov 9, 08:15 GMT
Nov 9, 08:15 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 23:40 GMT
Nov 8, 23:40 GMT
Scheduled -
When: Saturday 08 November , from 11:40 pm - 08:15 am
What’s happening?
Faster Payments are under planned maintenance:
Outbound Payments will be queued during this window. No need to repeat them - they will go through once the maintenance is over.
Some Inbound Payments may be unsuccessful. If this happens, please wait until we’ve confirmed here that the maintenance is complete and ask the sender to make the payment again.
We apologise for the disruption and we appreciate your patience.
If you have an urgent query, tap ‘Support’ in the app and we’ll help you.
Nov 4, 11:00 GMT
What’s happening?
Faster Payments are under planned maintenance:
Outbound Payments will be queued during this window. No need to repeat them - they will go through once the maintenance is over.
Some Inbound Payments may be unsuccessful. If this happens, please wait until we’ve confirmed here that the maintenance is complete and ask the sender to make the payment again.
We apologise for the disruption and we appreciate your patience.
If you have an urgent query, tap ‘Support’ in the app and we’ll help you.
Nov 4, 11:00 GMT
Completed -
The scheduled maintenance has been completed.
Nov 9, 04:00 GMT
Nov 9, 04:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 02:00 GMT
Nov 9, 02:00 GMT
Scheduled -
When: Sunday 9 November, from 2am - 4am
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us."
Nov 7, 17:48 GMT
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us."
Nov 7, 17:48 GMT
Nov 8, 2025
Nov 7, 2025
No incidents reported.
Nov 6, 2025
Resolved -
The issue has been resolved.
Any cards that were ordered during the downtime will be issued by our team.
We apologise for any inconvenience this may be causing you.
Nov 6, 16:51 GMT
Any cards that were ordered during the downtime will be issued by our team.
We apologise for any inconvenience this may be causing you.
Nov 6, 16:51 GMT
Investigating -
You may not be able to order a new physical Tide Card right now.
We’re fixing this
Please check back here for updates – we’ll let you know as soon as we’re back to normal.
We apologise for any inconvenience this may be causing you.
For urgent queries, tap ‘Support’ in the app.
Nov 6, 12:23 GMT
We’re fixing this
Please check back here for updates – we’ll let you know as soon as we’re back to normal.
We apologise for any inconvenience this may be causing you.
For urgent queries, tap ‘Support’ in the app.
Nov 6, 12:23 GMT
Nov 5, 2025
Resolved -
The issue has been resolved.
Thank you for your patience.
Nov 5, 15:11 GMT
Thank you for your patience.
Nov 5, 15:11 GMT
Investigating -
We are experiencing issues with the 159 fraud reporting number.
Please use Tides chat support in the app or mail us on hello@tide.co if this happens to you!
Nov 5, 00:00 GMT
Please use Tides chat support in the app or mail us on hello@tide.co if this happens to you!
Nov 5, 00:00 GMT
Resolved -
Resolved: Post Office deposits
You can now make deposits at the Post Office and PayPoint again.
Once again, we appreciate your patience.
Nov 5, 15:10 GMT
You can now make deposits at the Post Office and PayPoint again.
Once again, we appreciate your patience.
Nov 5, 15:10 GMT
Investigating -
You may not be able to make a deposit at the Post Office at the moment.
We’re already working to resolve this – please check back here for updates.
Thanks for your patience, and we're sorry for any inconvenience.
For anything urgent, tap 'Support' in the app.
Nov 5, 14:23 GMT
We’re already working to resolve this – please check back here for updates.
Thanks for your patience, and we're sorry for any inconvenience.
For anything urgent, tap 'Support' in the app.
Nov 5, 14:23 GMT
Nov 4, 2025
Completed -
The scheduled maintenance has been completed.
Nov 4, 05:30 GMT
Nov 4, 05:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 4, 04:00 GMT
Nov 4, 04:00 GMT
Scheduled -
When: Tuesday 4 November, from 4:00 am - 5:30 am
What’s happening?
During this window:
Some Outbound Payments may be queued, but no need to repeat them - they will go through once the maintenance is over
Inbound Payments may fail. If this happens, please wait until we’ve confirmed here that the maintenance is complete and ask the sender to make the payment again
Card Payments will be unavailable
Please check back here for updates – we’ll let you know on this page when the maintenance is over.
We apologise for the disruption and we appreciate your patience.
If you have an urgent query, tap ‘Support’ in the app and we’ll help you.
Nov 3, 10:18 GMT
What’s happening?
During this window:
Some Outbound Payments may be queued, but no need to repeat them - they will go through once the maintenance is over
Inbound Payments may fail. If this happens, please wait until we’ve confirmed here that the maintenance is complete and ask the sender to make the payment again
Card Payments will be unavailable
Please check back here for updates – we’ll let you know on this page when the maintenance is over.
We apologise for the disruption and we appreciate your patience.
If you have an urgent query, tap ‘Support’ in the app and we’ll help you.
Nov 3, 10:18 GMT
Nov 3, 2025
No incidents reported.
Nov 2, 2025
Completed -
The scheduled maintenance has been completed.
Nov 2, 21:00 GMT
Nov 2, 21:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 20:00 GMT
Nov 2, 20:00 GMT
Scheduled -
On 2 November 20:00 GMT our phone lines will be down for scheduled maintenance.
This should last between 15 and 30 mins.
During this time members won’t be able to phone us for fraud or premium support.
If you need fraud support during this time, tap Support > Report fraud in your app or email us at hello@tide.co and we’ll get back to you as soon as possible.
If you need any other support during this time, tap Support > Messages in your app or email us at hello@tide.co and we’ll be happy to help.
Oct 31, 13:45 GMT
This should last between 15 and 30 mins.
During this time members won’t be able to phone us for fraud or premium support.
If you need fraud support during this time, tap Support > Report fraud in your app or email us at hello@tide.co and we’ll get back to you as soon as possible.
If you need any other support during this time, tap Support > Messages in your app or email us at hello@tide.co and we’ll be happy to help.
Oct 31, 13:45 GMT
Nov 1, 2025
No incidents reported.
Oct 31, 2025
No incidents reported.
Oct 30, 2025
Completed -
The scheduled maintenance has been completed.
Oct 30, 07:00 GMT
Oct 30, 07:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 04:00 GMT
Oct 30, 04:00 GMT
Scheduled -
When: Sunday 30 October, from 4:00 am - 7:00 am
What’s happening?
Faster Payments are under planned maintenance:
‘Confirmation of Payee’ may be unavailable when you add new Payees or make Outbound Payments.
To keep your payments secure, please double-check your recipients’ details, or wait until the maintenance is complete
Outbound Payments will be queued during this window. No need to repeat them - they will go through once the maintenance is over.
Some Inbound Payments may be unsuccessful. If this happens, please wait until we’ve confirmed here that the maintenance is complete and ask the sender to make the payment again.
Please check back here for updates – we’ll let you know on this page when the maintenance is over.
We apologise for the disruption and we appreciate your patience.
If you have an urgent query, tap ‘Support’ in the app and we’ll help you.
Oct 29, 14:45 GMT
What’s happening?
Faster Payments are under planned maintenance:
‘Confirmation of Payee’ may be unavailable when you add new Payees or make Outbound Payments.
To keep your payments secure, please double-check your recipients’ details, or wait until the maintenance is complete
Outbound Payments will be queued during this window. No need to repeat them - they will go through once the maintenance is over.
Some Inbound Payments may be unsuccessful. If this happens, please wait until we’ve confirmed here that the maintenance is complete and ask the sender to make the payment again.
Please check back here for updates – we’ll let you know on this page when the maintenance is over.
We apologise for the disruption and we appreciate your patience.
If you have an urgent query, tap ‘Support’ in the app and we’ll help you.
Oct 29, 14:45 GMT
Oct 29, 2025
Resolved -
Issue resolved: Faster Payments and Card payments
We've resolved the issue that was affecting our inbound and outbound payments. Payments are now running as usual.
Thanks for your patience while we sorted this out.
If you have any queries, tap 'Support' in the app and we'll help you.
Oct 29, 13:12 GMT
We've resolved the issue that was affecting our inbound and outbound payments. Payments are now running as usual.
Thanks for your patience while we sorted this out.
If you have any queries, tap 'Support' in the app and we'll help you.
Oct 29, 13:12 GMT
Investigating -
Our payment services are currently facing some technical issues, and we’re working on resolving this as soon as possible.
Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved.
Some members can’t approve online card transactions.
Some outbound payments are being debited from members’ accounts, but are held in a queue until the issue is resolved.
If you’re currently missing an inbound or outbound payment, please don’t reattempt the payment. It should go through as normal once this issue is resolved.
Please check back here for updates – we’ll let you know as soon as payments are back to normal.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
Oct 29, 12:23 GMT
Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved.
Some members can’t approve online card transactions.
Some outbound payments are being debited from members’ accounts, but are held in a queue until the issue is resolved.
If you’re currently missing an inbound or outbound payment, please don’t reattempt the payment. It should go through as normal once this issue is resolved.
Please check back here for updates – we’ll let you know as soon as payments are back to normal.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
Oct 29, 12:23 GMT
Oct 28, 2025
No incidents reported.
Oct 27, 2025
No incidents reported.