Identified - We are seeing delays in onboarding.
We're going through any backlog as quickly as we can and we'll notify you in your app to let you know if we've got you on board.
Apologies for the inconvenience.
For urgent queries, tap 'Support' in your app and we'll help you.
Sep 24, 2026 - 15:01 BST
We're going through any backlog as quickly as we can and we'll notify you in your app to let you know if we've got you on board.
Apologies for the inconvenience.
For urgent queries, tap 'Support' in your app and we'll help you.
Sep 24, 2026 - 15:01 BST
Past Incidents
Sep 24, 2026
Unresolved incident: Issue: Delays in onboarding new accounts.
Sep 23, 2026
No incidents reported.
Sep 22, 2026
No incidents reported.
Sep 21, 2026
No incidents reported.
Sep 20, 2026
No incidents reported.
Sep 19, 2026
No incidents reported.
Sep 18, 2026
Resolved -
This incident has been resolved.
Sep 18, 12:20 BST
Sep 18, 12:20 BST
Investigating -
We're experiencing an issue which is preventing some members from depositing cheques.
If your cheque deposit has failed, you can try to resubmit it.
We're already on it and will keep you updated on this page.
If you need any help - tap ‘Support’ in the app.
We're sorry for any inconvenience.
Sep 18, 11:16 BST
If your cheque deposit has failed, you can try to resubmit it.
We're already on it and will keep you updated on this page.
If you need any help - tap ‘Support’ in the app.
We're sorry for any inconvenience.
Sep 18, 11:16 BST
Sep 17, 2026
Completed -
The scheduled maintenance has been completed.
Sep 17, 05:00 BST
Sep 17, 05:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 04:30 BST
Sep 17, 04:30 BST
Scheduled -
When: Thursday 17 September 2026, 04:30 – 05:00am
What’s happening? During this time, the following won't be available:
- Opening a Tide Instant Saver (TIS), Cash ISA, Tax Saver Account, and Tide Investment Account (TIA)
- Depositing to and withdrawing from your TIS and Cash ISA.
You'll be able to see your Savings and Investments account balance.
How will I know the maintenance is over? When the services are back to normal we’ll update this message.
Tap Support in the app if you’d like to speak to us.
Thanks for your patience.
Sep 15, 15:26 BST
What’s happening? During this time, the following won't be available:
- Opening a Tide Instant Saver (TIS), Cash ISA, Tax Saver Account, and Tide Investment Account (TIA)
- Depositing to and withdrawing from your TIS and Cash ISA.
You'll be able to see your Savings and Investments account balance.
How will I know the maintenance is over? When the services are back to normal we’ll update this message.
Tap Support in the app if you’d like to speak to us.
Thanks for your patience.
Sep 15, 15:26 BST
Sep 16, 2026
Resolved -
We’ve resolved the issue affecting inbound call audio.
You can now call us as normal without any audio delays.
Thanks for giving us the time to resolve this.
Sep 16, 08:50 BST
You can now call us as normal without any audio delays.
Thanks for giving us the time to resolve this.
Sep 16, 08:50 BST
Investigating -
We are currently experiencing audio lag on incoming phone calls.
Our team is working to resolve this as quickly as possible.
During this time, our team may ask you to repeat details to ensure we assist you accurately. Thank you for your patience.
If you have any questions, tap ‘Support’ in the app.
Sep 10, 15:25 BST
Our team is working to resolve this as quickly as possible.
During this time, our team may ask you to repeat details to ensure we assist you accurately. Thank you for your patience.
If you have any questions, tap ‘Support’ in the app.
Sep 10, 15:25 BST
Sep 15, 2026
No incidents reported.
Sep 14, 2026
No incidents reported.
Sep 13, 2026
Completed -
The scheduled maintenance has been completed.
Sep 13, 03:00 BST
Sep 13, 03:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 01:00 BST
Sep 13, 01:00 BST
Scheduled -
When? Sunday 13 September 2026 from 1am - 3am (BST)
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume? We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Sep 9, 14:52 BST
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume? We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Sep 9, 14:52 BST
Sep 12, 2026
No incidents reported.
Sep 11, 2026
No incidents reported.