All Systems Operational
Past Incidents
Sep 9, 2026
Completed -
The scheduled maintenance has been completed.
Sep 9, 06:35 BST
Sep 9, 06:35 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 06:30 BST
Sep 9, 06:30 BST
Update -
We will be undergoing scheduled maintenance during this time.
Sep 8, 16:21 BST
Sep 8, 16:21 BST
Scheduled -
When: Wednesday 9 September, 6:30 am - 6:32 am
What’s happening?
Some card services, like viewing your card details, and making card payments might be impacted during this window.
Faster Payments for members with the sort code 23-69-72 may also be affected.
If your payment doesn't go through, wait until the 2-minute window is over before trying again.
Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Sep 7, 08:21 BST
What’s happening?
Some card services, like viewing your card details, and making card payments might be impacted during this window.
Faster Payments for members with the sort code 23-69-72 may also be affected.
If your payment doesn't go through, wait until the 2-minute window is over before trying again.
Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Sep 7, 08:21 BST
Sep 8, 2026
Resolved -
We’ve resolved the issue affecting inbound call audio.
You can now call us as normal without any audio delays.
Thanks for giving us the time to resolve this.
Sep 8, 13:23 BST
You can now call us as normal without any audio delays.
Thanks for giving us the time to resolve this.
Sep 8, 13:23 BST
Investigating -
We're experiencing an issue with incoming phone calls – audio is lagging. As a result, our support team may need to ask you to repeat questions or clarify details.
We are working to resolve this as quickly as possible. Thank you for your patience.
If you have any questions, tap ‘Support’ in the app.
Sep 8, 11:50 BST
We are working to resolve this as quickly as possible. Thank you for your patience.
If you have any questions, tap ‘Support’ in the app.
Sep 8, 11:50 BST
Sep 7, 2026
No incidents reported.
Sep 6, 2026
No incidents reported.
Sep 5, 2026
No incidents reported.
Sep 4, 2026
No incidents reported.
Sep 3, 2026
No incidents reported.
Sep 2, 2026
No incidents reported.
Sep 1, 2026
Resolved -
Adding Money via Cards or Digital wallet is available again
Thanks for your patience, and we’re sorry for any disruption this caused.
Tap ‘Support’ in the app if you have questions or need assistance.
Sep 1, 07:24 BST
Thanks for your patience, and we’re sorry for any disruption this caused.
Tap ‘Support’ in the app if you have questions or need assistance.
Sep 1, 07:24 BST
Investigating -
We're experiencing an issue with adding Money via Cards or Digital wallets.
We had to temporarily disable it and expect to enable it early morning.
If you have any questions, tap 'Support' in the app.
Sep 1, 01:43 BST
We had to temporarily disable it and expect to enable it early morning.
If you have any questions, tap 'Support' in the app.
Sep 1, 01:43 BST
Aug 31, 2026
No incidents reported.
Aug 30, 2026
No incidents reported.
Aug 29, 2026
No incidents reported.
Aug 28, 2026
No incidents reported.
Aug 27, 2026
No incidents reported.
Aug 26, 2026
No incidents reported.