All Systems Operational

Scheduled Maintenance

Maintenance: Faster Payments for members with sort code 23-69-72 Aug 15, 2026 23:45 - Aug 16, 2026 04:15 BST

When: Saturday 15 August, 11:45 pm - Sunday 16 August, 04:15 am

What’s happening?

Faster Payments OUT will be queued during this window, while Faster Payments IN may be reversed and credited back to your account.

Please, do not reattempt pending or reversed payments. They will go through normally after the maintenance, on Sunday morning.

Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Posted on Aug 12, 2026 - 11:25 BST

Aug 12, 2026

Technical issue with phone support
Resolved - We experienced issues with the call quality of our phone support lines.

This has now been fixed.

Thanks for your patience while we got this sorted.
Aug 12, 12:55 BST
Investigating - We are currently experiencing an issue with the call quality of our phone support lines.

We’re working to fix this issue as soon as possible, and we’ll provide an update when it’s resolved.
Aug 11, 11:53 BST

Aug 11, 2026

Disruption in multiple payments services
Resolved - We have now restored the Payments service. You should now be able to make transfers without delays.

We apologise for this impact on your Tide experience, thank you for your patience.
Aug 11, 15:39 BST
Investigating - We’re experiencing a problem that’s impacting a number of our services including:
Outbound Payments
Creating Payees
Viewing PIN and card details
Confirming payments

Payments may still go through, even if the app says there’s been an error, so please double check the timeline in your app before trying to make a payment again.

We’re looking into the cause of these problems and hope to resolve them quickly.

For urgent issues, or if you are unsure if a payment has gone through, tap ‘Support’ in the app.
Aug 11, 14:42 BST

Aug 10, 2026

No incidents reported.

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

No incidents reported.

Aug 6, 2026

No incidents reported.

Aug 5, 2026

No incidents reported.

Aug 4, 2026

No incidents reported.

Aug 3, 2026

No incidents reported.

Aug 2, 2026

Payment delays
Resolved - We have now restored the Payments service. You should now be able to make transfers without delays.

We apologise for this impact on your Tide experience, thank you for your patience.
Aug 2, 13:35 BST
Investigating - We're experiencing an issue affecting our Payments function - payments are being queued and will go through with a slight delay.

Please do not re-attempt payments.

We’re fixing this as quickly as we can -- apologies for any inconvenience.

If you have any questions, tap ‘Support’ in the app.
Aug 2, 12:29 BST

Aug 1, 2026

No incidents reported.

Jul 31, 2026

No incidents reported.

Jul 30, 2026

No incidents reported.

Jul 29, 2026

No incidents reported.

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