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UK Tide App ? Operational
UK Tide on the Web ? Operational
Making Payments (UK) Operational
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Member Support (UK) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 16, 2024

No incidents reported today.

Sep 15, 2024
Planned maintenance for Members with sort code 23-69-72: Payments
Completed - The scheduled maintenance has been completed.
Sep 15, 14:20 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 22:40 BST
Scheduled - Outgoing payments made between 22:40 BST 14 September to 14:20 BST 15 September will be queued until the maintenance is complete.

Please only make a payment once during this time, as it will be processed normally after this window.
Inbound payments may face delays in reaching your account.

If you have any urgent payments to make, please make them before this time. If your payment hasn't arrived after this maintenance window, tap 'Support' in your app to contact us.
Sep 12, 14:50 BST
Sep 14, 2024
Sep 13, 2024
Error: Incorrect balance display
Resolved - We completed the fixes and you should see the correct balance on your app again as normal!

We appreciate your patience while we dealt with the matter.
Sep 13, 10:04 BST
Identified - What’s happening:
Some members see incorrect balances in the Tide app and on Tide on the web.

We’re fixing this.

We’re sorry for the inconvenience and we’ll update this page when we’ve resolved the issue.

If you need to speak to us, tap ‘Support’ in the app.
Sep 12, 08:56 BST
Sep 12, 2024
Maintenance: Payments
Completed - The scheduled maintenance has been completed.
Sep 12, 05:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 04:30 BST
Scheduled - What’s happening?

- You can’t make outbound and card payments during this time
- Inbound payments will be queued and processed after this window

How will I know the maintenance is over?

When the services are back to normal we’ll update this message.


Tap Support in the app if you’d like to speak to us.

Thanks for your patience,
Sep 9, 10:54 BST
Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024
Planned maintenance for Members with sort code 23-69-72: Payments
Completed - This maintenance has been postponed by a partner. We will announce the new dates as soon as they become available.
Sep 5, 16:53 BST
Scheduled - Faster Payments in and out, will be queued during this window. Please, do not reattempt pending payments - they will go through normally after the maintenance.

If your payment hasn’t arrived after the maintenance window, tap ‘Support’ in your app to contact us.
Sep 5, 09:30 BST
Sep 4, 2024

No incidents reported.

Sep 3, 2024
EUR SEPA payments unavailable
Resolved - All of the issues have been resolved and the payments functionalities are working as expected.

We apologise for any inconvenience.
Sep 3, 21:27 BST
Identified - We’re experiencing issues with outbound EUR SEPA payments.

Failed payments are not being held in a queue, so you may attempt them again. Please check back here to see when this issue has been fully resolved.

For urgent queries, tap ‘Support’ in the app.

We apologise for any inconvenience.
Sep 3, 21:22 BST
Sep 2, 2024

No incidents reported.

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