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All Systems Operational
Past Incidents
May 22, 2025
No incidents reported today.
May 21, 2025
No incidents reported.
May 20, 2025
No incidents reported.
May 19, 2025
No incidents reported.
May 18, 2025
No incidents reported.
May 17, 2025
No incidents reported.
May 16, 2025
No incidents reported.
May 15, 2025
Resolved -
The platform outage is now resolved and we are fully operational. Thank you for your patience.
May 15, 10:18 BST
May 15, 10:18 BST
Identified -
You may not be able to login or you might experience issues with other services, including payments.
We’re working quickly to restore our services as soon as possible – we apologise for any inconvenience meanwhile.
May 15, 09:42 BST
We’re working quickly to restore our services as soon as possible – we apologise for any inconvenience meanwhile.
May 15, 09:42 BST
May 14, 2025
No incidents reported.
May 13, 2025
Resolved -
Card details should now be visible in the app again. We apologise for any inconvenience this may have caused.
May 13, 16:42 BST
May 13, 16:42 BST
Identified -
Current issue: Members are currently unable to view card details in the Tide app.
Payments are unaffected and Tide cards are working as normal.
Resolution: We’re working quickly to fix this; however, we can’t yet advise when details will be available again.
May 13, 16:10 BST
Payments are unaffected and Tide cards are working as normal.
Resolution: We’re working quickly to fix this; however, we can’t yet advise when details will be available again.
May 13, 16:10 BST
May 12, 2025
No incidents reported.
May 11, 2025
Completed -
The scheduled maintenance has been completed.
May 11, 03:00 BST
May 11, 03:00 BST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 01:00 BST
May 11, 01:00 BST
Scheduled -
When: Sunday 11 May, from 1am - 3am
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
May 7, 11:12 BST
What’s happening? EUR & USD payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR & USD services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
May 7, 11:12 BST
May 10, 2025
No incidents reported.
May 9, 2025
No incidents reported.
May 8, 2025
No incidents reported.