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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance: EUR SEPA payments Oct 27, 2024 00:00-01:00 GMT

When:

Sunday 27 October, from 0am - 2am

What’s happening?

EUR SEPA payments (in-app and Web) will be unavailable due to planned maintenance.

When will EUR SEPA services resume?

We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Posted on Oct 23, 2024 - 11:10 BST

Faster Payments for members with sort code 23-69-72 Nov 9, 2024 06:40-10:20 GMT

What’s happening?

- Outbound Faster Payments will be queued during this window and processed after the maintenance is over. Please don’t reattempt pending payments.
- Inbound Faster Payments may arrive in your account with a delay.

Thanks for your patience, and tap ‘Support’ in the app if you need to speak to us.
Posted on Oct 23, 2024 - 11:12 BST

Past Incidents

Oct 23, 2024

No incidents reported today.

Oct 22, 2024

VAT Reports

Completed - The scheduled maintenance has been completed.
Oct 22, 03:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 03:00 BST

Scheduled - You will not be able to create or submit VAT reports during the maintenance window.

Thanks for your patience, and tap ‘Support’ in the app if you’d like to speak to us.
Oct 21, 17:37 BST

Oct 21, 2024

No incidents reported.

Oct 20, 2024

Maintenance: EUR SEPA payments

Completed - The scheduled maintenance has been completed.
Oct 20, 03:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 01:00 BST

Scheduled - When:
Sunday 20 October, from 1am - 3am
What’s happening?
EUR SEPA payments (in-app and Web) will be unavailable due to planned maintenance.
When will EUR SEPA services resume?
We’ll update this message when the maintenance is over, and services are back to normal.
Tap Support in the app if you’d like to speak to us.
Oct 16, 14:49 BST

Oct 19, 2024

No incidents reported.

Oct 18, 2024

Error: Invoicing

Resolved - This incident has been resolved.
Oct 18, 11:02 BST

Identified - At the moment you can’t:
- Manually match invoices to payments, or mark them as ‘paid’ and ‘unpaid’
- View transactions already matched to an invoice

There will be a delay in:
- Auto-matching transactions to invoices

We’re fixing this

We apologise for the inconvenience and we’ll let you know on this page when we’ve resolved the issue.

Thanks for your patience, and if you’d like to speak to us - tap ‘Support’ in the app.
Oct 18, 09:11 BST

Oct 17, 2024

EUR SEPA is currently unavailable through Tide on the web.

Resolved - The issue has been resolved and the EUR SEPA functionalities can be accessed on the web.
Oct 17, 10:02 BST

Identified - EUR SEPA is currently unavailable through Tide on the web.

If you’d like to make a EUR SEPA payment, you can still do so through your Tide app.

We'll provide an update here as soon as it is back online.

Thank you for your patience,

Team Tide
Oct 16, 17:53 BST

Planned maintenance: Invoicing

Completed - The scheduled maintenance has been completed.
Oct 17, 05:30 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 04:30 BST

Scheduled - During the maintenance window, you can’t do the following in-app, or on the web:

Create, send or cancel invoices
Manually match invoices to payments, or mark them as ‘paid’ and ‘unpaid’
View transactions already matched to an invoice
Manage any invoice settings, or view the invoicing dashboard

Thanks for your patience, and if you’d like to speak to us - tap ‘Support’ in the app.
Oct 16, 12:39 BST

Oct 16, 2024

Oct 15, 2024

‘Get paid’ features outage

Completed - The scheduled maintenance has been completed.
Oct 15, 02:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:00 BST

Scheduled - You can’t use our ‘Get paid’ features in the app during this maintenance window. See the full list below:

Add money
Create an invoice
Share account details
Deposit cash and cheques
Send payment links
Sell items online
Tap to Pay on iPhone
Receive card reader payments
Invoicing (manage and match your invoices)

(!) Payments can be sent and received as normal.

Thanks for your patience, and if you’d like to speak to us - tap ‘Support’ in the app.
Oct 10, 14:16 BST

Oct 14, 2024

No incidents reported.

Oct 13, 2024

EUR SEPA outage

Completed - The scheduled maintenance has been completed.
Oct 13, 03:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 01:00 BST

Scheduled - What’s happening?
EUR SEPA payments (in-app and Web) will be unavailable due to planned maintenance.

When will EUR SEPA services resume?
We’ll update this message when the maintenance is over, and services are back to normal.

Tap Support in the app if you’d like to speak to us.
Oct 9, 11:22 BST

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024

No incidents reported.