Tide Status

All Systems Operational

Tide on the Web Operational

Member Support Operational

New Member Sign-up Operational

Making Payments Operational

Tide App Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 27, 2021

No incidents reported today.

Sep 26, 2021

No incidents reported.

Sep 25, 2021

No incidents reported.

Sep 24, 2021

Degraded Performance - Tide

Resolved - We have now restored the Tide service. You should now be able to login and use Tide as usual.

We apologise for this impact on your Tide experience, thank you for your patience.
Sep 24, 19:19 BST

Investigating - We're experiencing an issue affecting our Tide platform.

You may be experiencing problems using the application.

We are currently looking into the issue.
Sep 24, 19:12 BST

Sep 23, 2021

No incidents reported.

Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021

Degraded Performance - New Member Signup

Resolved - We have now restored the New Member Signup process. You should now be able to create a new account with Tide.

We apologise for this impact on your Tide experience, thank you for your patience.
Sep 17, 22:59 BST

Investigating - We're experiencing an issue affecting our New Member Signup process.

We are currently looking into the issue.
Sep 17, 22:58 BST

Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

Open Banking connectivity

Resolved - This issue has now been resolved. If anyone is still affected by this issue then, please reach out to us as detailed in the communication sent out on Friday the 10th of September.

Thank you for your patience whilst we implemented a fix for this problem.
Sep 14, 12:13 BST

Update - The problem has been identified and we are working on a fix. In the meantime, we may reach out to those affected directly with a work around as soon as we have that available.

We apologise for the on-going problems you may be experiencing with this part of Tide's service.
Sep 10, 09:54 BST

Identified - Potential cause has been identified, we are currently working on a fix.

This issue is not affecting all attempts at connection but if it is affecting you, please bear with us.

We apologise for any inconvenience this is causing anyone.
Sep 9, 14:52 BST

Investigating - We are aware of an issue affecting some of our Open Banking users connecting to Tide.

The team is currently investigating the issue as a high priority.

Further updates will be posted here as soon as we have them.
Sep 9, 11:13 BST

Payments Maintenance

Completed - The scheduled maintenance has been completed.
Sep 14, 09:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 06:03 BST

Scheduled - We will be undertaking some essential maintenance on our payment facilities in the early hours of Tuesday the 14th of September.

You may experience issues when making payments or a delay in receiving payments during this time.

We will try to ensure that the disruption is kept to a minimum but recommend trying again after 9am if you do experience any problems.

Tide are sorry for any inconvenience this may cause.
Sep 10, 11:15 BST

Sep 13, 2021

No incidents reported.