Delays in payment processing

Incident Report for Tide

Resolved

The issue has been resolved.

Thank you for your patience. We apologise for any inconvenience this may have caused.

Posted Jan 31, 2026 - 08:04 GMT

Investigating

Due to increased volumes of payments we are experiencing delays in processing some banking payments (both inbound and outbound).

There is no impact on card payments.

In case you notice any delays please don't retry the payments as they will process in due time.

We are working on resolving this and restoring back to normal processing times.

Please check back here for updates – we’ll let you know as soon as processing time is back to normal.

For urgent queries, tap ‘Support’ in the app.

We apologise for any inconvenience you’re experiencing at this time.

Posted Jan 30, 2026 - 19:09 GMT