We've resolved the issue that affected our payment services earlier.
- Inbound payments are showing on members' timelines - Queued outbound payments are going through
Thanks for giving us the time to fix this.
If you still need assistance, tap 'Support' in the app - we'll be there.
Posted Jan 13, 2026 - 13:03 GMT
Investigating
Some inbound payments aren’t showing on members’ timelines – they’re held in a queue, and will appear when the issue is resolved.
Some outbound payments are successfully being debited from members’ accounts, but are currently held in a queue and will be received by the recipient once this is resolved
We’re fixing this
Please check back here for updates – we’ll let you know as soon as payments are back to normal.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.