Issue: Card payments failing

Incident Report for Tide

Resolved

This incident has been resolved.
Posted Feb 10, 2026 - 19:13 GMT

Identified

We’re facing an issue where some card payments are failing, even when accounts have a positive balance.
We’re working to resolve this as fast as we can, and we’ll update this page when card payments are back to normal.
We’re sorry for the inconvenience and appreciate your patience.
For urgent queries, tap ‘Support’ in your app and we’ll help you.
Posted Feb 10, 2026 - 14:48 GMT