We experienced an issue that prevented some account balances from updating or showing correctly.
We've fixed this quickly and you can see your correct balance now and export your transaction history.
Thanks for bearing with us while we were on it.
If you still need assistance, tap 'Support' in the app and tell us.
Posted Oct 30, 2026 - 13:34 GMT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 30, 2026 - 13:13 GMT
Investigating
Some members see incorrect balances or are unable to view their transactions in the Tide app and on Tide on the web. Others aren’t able to export their transaction history.
We’re fixing this.
We’re sorry for the inconvenience and we’ll update this page when we’ve resolved the issue.
If you need to speak to us, tap ‘Support’ in the app.