Card Transactions Disruption

Incident Report for Tide

Resolved

The issue has been resolved.

Thank you for your patience. We apologise for any inconvenience this may have caused.

Posted Dec 16, 2025 - 05:22 GMT

Investigating

Our payment service provider is currently facing some technical issues, and we’re working with them to resolve this as soon as possible.

It appears that Post Office / Pay-Point Deposits might take a while to show up on your transaction timeline.

Please check back here for updates – we’ll let you know as soon as payments are back to normal.

For urgent queries, tap ‘Support’ in the app.

We apologise for any inconvenience you’re experiencing at this time.

Posted Dec 15, 2025 - 18:11 GMT