Inbound Payments delay affecting a small number of members

Incident Report for Tide

Resolved

The issue has been resolved.
Posted Apr 22, 2025 - 11:24 BST

Identified

Incident: A technical issue has caused a small number of Inbound Payments to be delayed this morning, appearing instead as ‘pending’ on the timeline.

Resolution: We’re expecting this issue to be resolved soon – we don’t expect that any payments will need to be made again.

If you have an Inbound Payments appearing as ‘pending’ and you’re unsure if it’s related to this issue, just tap ‘Support’ in the app and we’ll let you know.
Posted Apr 22, 2025 - 10:30 BST
This incident affected: Making Payments (UK).