We've resolved this as quickly as possible and online card payments should now be processed normally.
Once again, thank you for your patience.
Posted Oct 06, 2026 - 17:47 BST
Investigating
We are currently experiencing an issue affecting card payments that require 3D Secure (3DS) verification. As a result, online card payments that require security verification may fail. We are looking into this issue and when the services are back to normal we'll update this message. Tap 'Support' in the app if you'd like to speak to us. Thanks for your patience.