Delays on timeline updates

Incident Report for Tide

Resolved

All payments both in and out should now be showing on the in app timeline.
Posted May 19, 2023 - 22:05 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 19, 2023 - 20:40 BST

Update

We are continuing to investigate this issue.
Posted May 19, 2023 - 20:07 BST

Update

We are continuing to investigate this issue.
Posted May 19, 2023 - 18:14 BST

Investigating

Some Members are experiencing delays in payments in and out appearing on their account timelines. Payments have been processed successfully, there are just some delays in updating the latest balance.

Please do not attempt to resend or request payments again as they have already been processed. We will advise here as soon as the messaging has caught up.

We apologise for any inconvenience this may cause you in the interim.
Posted May 19, 2023 - 14:29 BST