Cards issues

Incident Report for Tide

Identified

Some members couldn't deposit cash, but we've resolved this - Post Office deposits should be working as normal again.

Thanks for your patience, and we’re sorry for any inconvenience caused.

Posted Apr 29, 2026 - 09:34 BST

Investigating

Some card payments may fail even if funds are available. You can retry declined transactions.

ATM withdrawals are also affected.

Card deliveries may also be delayed by a few extra days. Keep in mind that deliveries usually take around 2-5 business days.

While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.

We're getting card payments back to normal.

Thanks for your patience and we apologise for the inconvenience.

For urgent assistance, tap ‘Support’ in the app.

Posted Apr 27, 2026 - 13:01 BST