Card payments and ATM withdrawals are now going through normally.
You can retry any previously declined payments.
Card deliveries may still be delayed by a few extra days. While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.
Once again, thank you for your patience.
Posted May 04, 2026 - 13:24 BST
Identified
Some members couldn't deposit cash, but we've resolved this - Post Office deposits should be working as normal again.
Thanks for your patience, and we’re sorry for any inconvenience caused.
Posted Apr 29, 2026 - 09:34 BST
Investigating
Some card payments may fail even if funds are available. You can retry declined transactions.
ATM withdrawals are also affected.
Card deliveries may also be delayed by a few extra days. Keep in mind that deliveries usually take around 2-5 business days.
While waiting for your physical card, you can start using your digital, numberless card. To see it, tap Pay > Cards > select your card > View details.
We're getting card payments back to normal.
Thanks for your patience and we apologise for the inconvenience.