Online payments requiring 3DS verification are back to normal.
While we are stilling working on fixing order a new card, reorder a card, view pin or card details.
The issue has been identified and a fix is being implemented.
Posted Apr 26, 2026 - 11:51 BST
Investigating
We’re experiencing a problem that’s impacting a number of members to order a new card, reorder a card, view pin or card details. Also online payments requiring 3DS verification might be failing due to 3DS verifications being disrupted.
We are looking into this issue and when the services are back to normal we’ll update this message.
Tap 'Support' in the app if you’d like to speak to us.