Members using iOS cannot complete account recovery
Incident
Report for Tide
Resolved
A fix has been released to the Apple App Store.
If you're affected by this issue, please delete the app and re-install it directly from the App Store. We apologise for any inconvenience caused by this.
If you're affected by this issue, please delete the app and re-install it directly from the App Store. We apologise for any inconvenience caused by this.
Update
We are releasing a new version that fixes this issue imminently.
We'll let you know as soon as it's available.
We'll let you know as soon as it's available.
Identified
We have identified the issue affecting Members on iOS version 2.140.0 who are in Account Recovery.
Tide are working on getting a fix out to you as quickly as possible.
Tide are working on getting a fix out to you as quickly as possible.
Investigating
We are currently investigating this issue.
This incident affected: UK Tide App.