Members using iOS cannot complete account recovery

Incident Report for Tide

Resolved

A fix has been released to the Apple App Store.
If you're affected by this issue, please delete the app and re-install it directly from the App Store. We apologise for any inconvenience caused by this.

Posted Jul 29, 2022 - 11:52 BST

Update

We are releasing a new version that fixes this issue imminently.
We'll let you know as soon as it's available.

Posted Jul 29, 2022 - 10:17 BST

Identified

We have identified the issue affecting Members on iOS version 2.140.0 who are in Account Recovery.
Tide are working on getting a fix out to you as quickly as possible.

Posted Jul 28, 2022 - 15:08 BST

Investigating

We are currently investigating this issue.

Posted Jul 28, 2022 - 11:54 BST

This incident affected: Tide App.