We have included the fix for this issue in Tide app version 3.192. If you're still facing the issue, we kindly ask you to update to this version.
We kindly ask you to contact our Member Support team for any further assistance.
Posted Jul 02, 2026 - 13:14 BST
Update
A fix has been developed. The rollout is expected to begin tomorrow, Monday, and reach everyone affected over the following few days.
If you're unable to see your account details but urgently need them, please find those on your Account Verification Letter on the Tide app, or contact our Member Support team for assistance.
Posted Jun 28, 2026 - 08:02 BST
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 28, 2026 - 00:43 BST
Investigating
We’re looking into and addressing an issue where some members are unable to view their accounts' sort code and account number.