A fix has been developed. The rollout is expected to begin tomorrow, Monday, and reach everyone affected over the following few days.
If you're unable to see your account details but urgently need them, please find those on your Account Verification Letter on the Tide app, or contact our Member Support team for assistance.
Posted Jun 28, 2026 - 08:02 BST
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 28, 2026 - 00:43 BST
Investigating
We’re looking into and addressing an issue where some members are unable to view their accounts' sort code and account number.