Issues with Online Card Payments

Incident Report for Tide

Resolved

The issue affecting online card payments has now been resolved and you can continue making card payments normally.

We apologize for any inconvenience caused and thank you for your patience.
Posted Jul 01, 2026 - 16:53 BST

Investigating

We are currently experiencing an issue that is causing some online card payments to decline.

We’re actively working to resolve this as quickly as possible. If your payment was declined, please hold off on retrying for the moment to avoid duplicate pending charges.

Please check back here for updates as we work toward a fix. We appreciate your patience.
Posted Jul 01, 2026 - 16:32 BST