Payments issues
Incident
Report for Tide
Resolved
These 2 separate issues have now been resolved.
If any payments are still not showing or are being returned then please reach out to us through the usual channel.
We apologise for this interruption.
If any payments are still not showing or are being returned then please reach out to us through the usual channel.
We apologise for this interruption.
Investigating
We’re experiencing an issue that’s causing some Faster Payments to be refunded automatically and also for payments either not to be showing in our Members timeline or showing as pending.
If your payment was refunded, don’t reattempt it for now. Please check back here to see when this issue has been fully resolved.
If you are seeing Pending transactions on your timeline, this is just a delay in updating your account. The payments have been processed - do not retry any payments until we have resolved the issue.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
If your payment was refunded, don’t reattempt it for now. Please check back here to see when this issue has been fully resolved.
If you are seeing Pending transactions on your timeline, this is just a delay in updating your account. The payments have been processed - do not retry any payments until we have resolved the issue.
For urgent queries, tap ‘Support’ in the app.
We apologise for any inconvenience you’re experiencing at this time.
This incident affected: Making Payments (UK).