Payments and timelines
Incident
Report for Tide
Resolved
Payments are now successfully processing and the timeline information has been updated.
The issue was detected at 20:15 and fixed by 21:35.
Tide apologise for this interruption to your service this evening.
The issue was detected at 20:15 and fixed by 21:35.
Tide apologise for this interruption to your service this evening.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
We are aware and investigating an issue affecting:
- Making payments
- Up to date account timeline information
- New account creation
We apologise for this interruption and are working to bring this back as quickly as possible.
- Making payments
- Up to date account timeline information
- New account creation
We apologise for this interruption and are working to bring this back as quickly as possible.
This incident affected: UK Tide App, UK Tide on the Web, Making Payments (UK), and New Member Sign-up (UK).