Payments and timelines

Incident Report for Tide

Resolved

Payments are now successfully processing and the timeline information has been updated.

The issue was detected at 20:15 and fixed by 21:35.

Tide apologise for this interruption to your service this evening.

Posted Nov 22, 2021 - 22:03 GMT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 22, 2021 - 21:51 GMT

Identified

We are aware and investigating an issue affecting:
- Making payments
- Up to date account timeline information
- New account creation

We apologise for this interruption and are working to bring this back as quickly as possible.

Posted Nov 22, 2021 - 21:40 GMT