Some card payments are being declined

Incident Report for Tide

Resolved

Card payments issue: resolved

Details:

Card transactions are now going through as usual.

Thank you for your patience while we fixed this.

We apologise for any inconvenience.

Posted May 11, 2026 - 16:38 BST

Investigating

Some card payments may fail even if funds are available.

We’re fixing this

Please check back here for updates – we’ll let you know as soon as payments are back to normal.

If your transaction is declined, you can retry making it with your physical card.

For urgent queries, tap ‘Support’ in the app.

We apologise for any inconvenience you’re experiencing at this time.

Posted May 11, 2026 - 15:24 BST