We've resolved this as quickly as possible and card payments are now going through normally.
You can retry any previously declined payments.
Once again, thank you for your patience.
Posted Nov 03, 2026 - 15:00 GMT
Identified
Some card payments that require 3D Secure (3DS) verification may fail even if funds are available. As a result, online card payments that require security verification may fail.
Please don't retry declined transactions until we've fixed this.
ATM withdrawals are unaffected.
We're getting card payments back to normal. Thanks for your patience and we apologise for the inconvenience.