Issue: Outbound transfer fees

Incident Report for Tide

Resolved

All affected payments have been rejected and the reserved amounts are released back into your account.

Posted Oct 09, 2025 - 15:58 BST

Update

Issue resolved: Outbound transfer fees

Outbound transfers are going through at the normal 20p fee.

Any payments that were attempted with the extra fee haven’t gone through – they’ll be automatically rejected.

Thanks for your patience while we were fixing this.

Posted Oct 09, 2025 - 12:59 BST

Identified

Outbound transfers are currently charged a fee of £10 instead of 20p.

We’ve temporarily stopped all Outbound Payments to prevent further issues, and we’re fixing this as soon as possible.

We apologise for the inconvenience.

We’ll update this page when the issue is resolved.

If you need urgent help, tap Support in your app – we’ll be there

Posted Oct 09, 2025 - 12:30 BST