Issue: Ordering physical cards

Incident Report for Tide

Resolved

The issue has been resolved.

Any cards that were ordered during the downtime will be issued by our team.

We apologise for any inconvenience this may be causing you.
Posted Nov 06, 2025 - 16:51 GMT

Investigating

You may not be able to order a new physical Tide Card right now.
We’re fixing this
Please check back here for updates – we’ll let you know as soon as we’re back to normal.
We apologise for any inconvenience this may be causing you.
For urgent queries, tap ‘Support’ in the app.
Posted Nov 06, 2025 - 12:23 GMT