The issue has been resolved and all queued payments have been processed successfully.
Thank you for your patience. We apologise for any inconvenience this may have caused.
Posted Jul 24, 2025 - 20:54 BST
Identified
Outbound transfers are processing as normal.
Inbound transfers are still experiencing delays and may appear as “pending” on member timelines. These will clear automatically once resolved — no need to retry them.
Our teams are actively working to restore normal processing times.
We’ll continue to post updates here.
Thanks for your patience, and sorry for any inconvenience.
Posted Jul 24, 2025 - 17:28 BST
Investigating
Outbound and Inbound transfers are running with a delay, but will show on members' timelines once we've resolved this – no need to retry them.
We'll keep you posted on this page.
Thanks for your patience, and we're sorry for any inconvenience.