We are happy that this issue is now resolved and root cause is understood and addressed.
The impact was from 09:05 until 09:31 this morning.
Thank you for your patience and understanding.
Posted Jul 18, 2024 - 09:56 BST
Monitoring
We have restored the service and are currently monitoring to ensure the App remains stable.
Posted Jul 18, 2024 - 09:32 BST
Investigating
The Tide app is currently experiencing a problem affecting Members trying to Login. The team are aware and working on this critical issue. Please bare with us, we apologise for this interruption.