The issue affecting the balance shown for members at ATMs has now been resolved.
Balances displayed at ATMs should now be correct. If you continue to experience any issues, please check your balance in the Tide app or contact Support.
We apologise for any inconvenience caused and thank you for your patience.
Posted Jul 01, 2026 - 16:44 BST
Identified
We’re experiencing an issue with the balance shown for members at ATMs.
To make sure you’re seeing the correct balance for your account, use your Tide app.
We’re working on this to get it fixed, and will update you when this is resolved.