Error

Incident Report for Tide

Resolved

The processing of payments has gone back to it's normal state and the issues has been resolved. We are going to monitor the situation over the weekend to make sure there are no further issues.

Thank you for your patience. We apologise for any inconvenience this may have caused.
Posted May 24, 2025 - 21:44 BST

Monitoring

We have processed all stuck payments and new payments can now be made as usual. Some slowness is to be expected, but payments should be completing successfully.

We will keep monitoring the processing and intervene in case we notice any further issues.
Posted May 24, 2025 - 21:09 BST

Update

We are continuing to work on a fix for this issue.
Posted May 24, 2025 - 21:03 BST

Identified

We are working on identifying the root cause of the issue. In the meantime we have disabled the option to create payments in general. The payments that were queued are being processed and once they have been cleared we will reenable the option to create new payments.
Posted May 24, 2025 - 18:39 BST

Update

The payments are being queued and should be finalized after the issue has been resolved. Please don’t attempt to make payments a second time while our technical team is working on it.
Posted May 24, 2025 - 13:37 BST

Investigating

We are investigating an issue that is causing successful payments not to be reflected in the Members' balance.

We recommend that you refrain from making transfers until the issue is resolved.

We’re working quickly to restore our services to their normal state as soon as possible – we apologise for any inconvenience meanwhile.
Posted May 24, 2025 - 12:39 BST