Error: Incorrect balance display

Incident Report for Tide

Resolved

We completed the fixes and you should see the correct balance on your app again as normal!

We appreciate your patience while we dealt with the matter.

Posted Sep 13, 2024 - 10:04 BST

Identified

What’s happening:
Some members see incorrect balances in the Tide app and on Tide on the web.

We’re fixing this.

We’re sorry for the inconvenience and we’ll update this page when we’ve resolved the issue.

If you need to speak to us, tap ‘Support’ in the app.

Posted Sep 12, 2024 - 08:56 BST