Error affecting TIS Members on app version 3.80.0 only

Incident Report for Tide

Resolved

Members on app version 3.80.0, using a Tide Instant Saver account, should update to app version 3.80.1 to fix this issue. Updates available in your App Store.

Tap ‘Support’ in the app if you face any issues after updating your Tide app.
Posted Aug 09, 2024 - 15:54 BST

Identified

Members on app version 3.80.0, using a Tide Instant Saver account, do not see the option to withdraw or add funds to their Tide Instant Saver in the app.

Issue will be resolved with the release of app version 3.80.1.

Workaround: You can use Tide on the Web to deposit into or withdraw funds from your Tide Instant Saver account.
Posted Aug 09, 2024 - 09:45 BST
This incident affected: UK Tide App.