Payment issues
Incident
Report for Tide
Resolved
Issues affecting Cards and payments have now been resolved. Payments will have been queued but may take it little while for processing to catch-up so please check before resending a payment.
We apologise for the length of time it has taken to restore these services to you.
We apologise for the length of time it has taken to restore these services to you.
Monitoring
A fix has been implemented and we are monitoring the results.
Identified
Services are being restored - card transactions should now be functioning correctly.
We continue to work on other issues.
Thank you for your patience.
We continue to work on other issues.
Thank you for your patience.
Investigating
We are aware of issues with the use cards for payments and withdrawals. There are also issues affecting some forms of payments. We are working with our partners to fix the problem as soon as we can.
We apologise for any inconvenience this is causing you.
We apologise for any inconvenience this is causing you.
This incident affected: Making Payments (UK).